stains, if the area is only lightly soiled. We will put a rush order on it. The MSRP on the recliner chair is $1229 and on sale for $899. Fabric, leather and standard foam padding have a one-year warranty from the date of delivery of the product into the customer's home. Different fabric protectors work on specific fabric types. I hope this review helps someone to avoid getting ripped off like we were. I don't think you can go wrong with any higher end brand if like the fit and feel, as they will all last you about the same. I'm sure that's why customer service has vanished. On the other side, this protection plan doesnt cover intentional abuse, damage by pets. brush to remove dust and grime is recommended. Get the ForceField fabric protector at Amazon, Sears, and Walmart. Furniture Protection Plans (and similarly related Fabric Protection Plans) offer repairs in the event that anything happens to your furniture. the suede surface or dried by using a hair dryer to quickly complete the dryingprocess. not cleaned up immediately. Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. Is it a good idea to buy the "fabric protection"? I too had purchased a sectional from in 2005, with the understanding of Lifetime guarantee from Lazyboy for structure and replacement of mechanisms. Recliner moves backward when raising or lowering leg . What is La-Z-Boy renew fabric? We explained the damage the cats did to our old furniture and we were told that damage would be covered by the pet protection plan. Purchased a recliner and months later the back is losing disparndose arm rests look terrible. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Floyd Three-Seater Sofa and Chaise Review. So you really have no protection. Stay away from this formerly reputable brand. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. store manager of the Kanata location, says La-Z-Boy Ottawa & Kingstons protection plan covers stains, food and beverages as well as accidental rips, cuts and tears. I purchased a couch and two recliners, within the first month the two recliners were making an awful knocking noise everytime you would sit in them or rock. I call customer service (Porsha) and she was so rude! For a furniture unit worth $1500 to $2000, the protection plan comes at $199. Save 66%. Power. Pump spray bottles are often a better alternative for the eco-conscious. shoe polish on the bottom of arecliner. Lazyboy Protection Plan (Worth it? With iClean Fabric from La-Z-Boy you can relax and stop worrying about stains. Submit a complaint and get your issue resolved. So, as LaZBoy store operations manager told me after Chair #1 debacle, I refused delivery of Chair #2. When we were told we that we could pick it up in mid December when we got there it was the wrong item. (http://www.la-z-boy.com/storeLocator) Fabric protectors create a water-repellent and stain-resistant barrier against spills, stains, odors, and sun fading. Most companies will not warranty fabric for more then one year. Have used coasters under front legs but did not stop movement. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. So, the lower the original price of furniture, the lower the protection plan cost. We were wrong and not for the reason you might think. They dont return calls. circling. This may be done with a paper towel or a Theres no guarantee that he can repair my couch when he comes. Both salespeople pushed the sale of these warranties very heavily. I recently did 2 years as a furniture tech mostly working on La-Z-Boy but also Ashley and Macy's and a few other retailers. A Doctor doesn't treat everybody the same. Don't buy lazy boy. Please note: LazyboyReclinersOnline.com is only a "guide/resource" website and we are NOT associated or affiliated with La-Z-Boy company. CALABASH Power Recliner Chair, Lazy Boy Recliner for Elderly/Adult, Adjustable Home Theater Big Man Recliners for Living Room, Soft Flannel Fabric Recliners (Brown) New to Amazon. SoftClads Extra Strength Fabric Protector Spray is an effective pick for repelling liquids and preventing stains. cloth dampened only with clear distilled water. Does anybody have any ideas for me. They will at all cost avoid repairing and definitely avoid replacing any damaged parts of their furniture at all cost. Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. Are La-Z-Boy Recliners guaranteed for life? The complaint has been investigated and resolved to the customers satisfaction. Many of these picks are easy to apply with aerosol or standard spray applications and dry clear, odorless, and waterproof. Find out how we combat fake reviews. Other damage includes; Fabric or leather wrinkling In this case, the customer, at La-Z-Boys sole discretion, may be provided with a store credit of equal value to the original purchase price. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. It's 100% waste of money, they cover almost nothing and what they do cover they will search for any and all loopholes not to cover damage. Using neutral soap and water, gently rub the soiled area from side to center to avoid a High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. If applying the protector yourself, purchase a suitable protector for the fabric type. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. Add practical style to your bedside witha nightstand. From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. The representative of Lazyboy stated that "Unfortunately the warranty company is very limited on coverage and alot of time they null and void warranty if any attempts of self repair". 2023 Trustpilot, Inc. All rights reserved. They have been here 3 times already. Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. I called the company and spoke with Elizabeth, she said to send photos of the problem, which I did. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. Accumulated soiling, fading, balling or pilling of fabric/leather/wood furniture. It is an absolute joke. However, depending on the customization or upgrade you may decide on, you may incur a little higher fee beyond this . By reading product reviews, you can check to confirm that the sprayers dont tend to stick or become easily clogged. SKU#: 55898589. How Does the La-Z-Boys Plan Compare to Other Warranty Plans in the Furniture World? I've got about 6 years of experience detailing in a wide variety of settings from private detailing, to mobile work, body shops, and even some high end clients. Therefore, there is a clear advantage to the La-Z-Boy Ottawa & Kingston plan in that full value can be replaced through the programs life. Share your photos and videos with others to prove the truth of your words. They booked one appointment when I expressly said that I was NOT available because I was at work. Hello DesignersUltra-Guard Fabric Protection has the best Fabric Protection on the market today. Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. The protection plan is also known as an extended furniture warranty. Living on their reputation. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. The owner is too removed from the store to care. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Take style for a spin with our standard 360swivel chairs. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. So, for example, if you paid $299.00 for your 5-year plan with no problems, you earn a $299 credit for anything in the store priced $600 or more. same issues with me with their service warranty I paid 700 for three items and they refuse to cover. Place a glass or serve up style with decorative accent tables. We bought an extended warranty with our recliners. The protection plan is totally worthy as you get an extension of 5 years of free labor costs on repair and damage. We bought a leather recliner in in 2016 with a "furniture care kit" for $149.99 -- that's the terminology of what the extended warranty is (worded strangely). Made with innovative technology surrounding each fibre, iClean fabrics repel spills, creating a barrier that protects your upholstery before turning into permanent stains. Worst is the sectional. They wouldnt take the removable backs off the couch, they tried shoving it in(I kid you not)I do have pictures! My husband refused to sign their paperwork. My husband is disabled and had back surgery. Rest, relax, and repeat in style with ourduo recliners. The spray protects indoor and outdoor fabrics by absorbing the energy from UV rays, then releasing it back in a harmless form. Multipurpose sprays can protect a range of upholstery, curtains, carpets, and other furnishings, as well as other household items, such as shoes, hats, and backpacks. There is no national warranty. The products hydrophobic technology prevents spills from soaking deep into car seats and carpets. Neutral colors transition effortlessly from season to season. There is 12 months of labor included in warranty. They finally decided to replace the piece (only after the salesman pushed for this) and then the replacement piece did not match in our livingroom. BEWARE. They assume the warranty will make it right. Verification can help ensure real people write reviews about real companies. That experience tells me it is a scam. Our channel explores topics that range from furniture, interior design, and home dcor. That doesn't trouble me. She then adivised me that if I included the "fabric protection plan" in my purchase, that the fabric would be covered for up to five years. Great Customer service is like a Doctor. Worst is the sectional. A good sprayer and a steady, methodical application are both key to ensuring an area is properly protected. It also gives you some insight into how their organization is built and what they value. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Just bought a lazyboy couch have lazyboy chair. Furniture damage in a logistic process. My husband was in hospice and that was most comfortable chair we had. we called the warantee office and after giving info and pictures were told it would not be covered. For more information on La-Z-Boy guarantees, check out the article. Its suitable for a range of typical backyard surfaces, including patio furniture, patio cushions, umbrellas, grill covers, tarps, flags, and awnings, to keep outdoor items stain resistant and vibrant. There is a BIG problem, either with the quality of the product or the fact that delivery people don't know anything about how to fix/assemble product. Cushion It was defective. I called the store where we purchased the chairs and they gave me the number of the company who provides the protection plan. Never buying from them again! Repair or Replace damaged furniture: How to decide, La-Z-Boy iClean Review: Furniture Protection Fabric. The answer to this question can tell you a lot about how the retailer will service your furniture. DO NOT SHOP AT LAZY BOY AND DO NOT PURCHASE THESE WARRANTIES. In the end we are living with the stain and we've lost a total of $375.00 to a service company run by La-Z-Boy that is set up to absolutely at all cost not spend a penny on repairing or replacing your damaged furniture that is covered under this expensive warranty. I thought bobs was bad. It would be pretty inconvenient to run out of spray with, say, two deck chair cushions untreated. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. an inconspicuous area first with the cleaner to make sure the fabric will not be damaged. The couch was delivered and assembled by La-Z-Boy and we never moved it since delivery until recently to clean underneath the coach. Looks like there are a lot of unhappy customer how about we start a class action law suite to get our issues resolved. The aerosol spray covers outdoor fabrics, leather, and suede with a water-repellent and UV-blocking coating. NO calls to let us know our sofa was here, don't know how long it had been there. If not, you have to pick from what they have. Featured review Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. Avoid excessive rubbing with a cloth. Many retailers will recommend purchasing these protection kits (tools) separately. We also ensure all reviews are published without moderation. This has happened twice and apparently the top of the arm is made of cardboard which will not hold up to any sort of pressure. See all features eSignature tools Documents and templates Fillable fields Team collaboration Security and authentication Industry-leading compliance Mobile applications Integrations and API Account management Articles may contain affiliate links which enable us to share in the revenue of any purchases made. Pushes on carpet leaving depressions on carpet. Style. Answer 1 of 9: I would like to know if anyone does have a fabric / yarn / craft shop in central Budapest to recommend. I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. Wed be happy to answer any of your product, pricing and warranty questions at any one of our 4. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Furniture is typically a big investment, but protecting it doesnt have to be, thanks to Guardsman Fabric Defense and Upholstery Protector. Avoiding Spot clean only with a water-free dry cleaning solvent. Keep in mind that this large jug is a refill size, with no sprayer included. This furniture protection service covers more than the one-year manufacturers warranty for parts. We were told that the damages were pulls not tears and not coveredand any tears would not be covered because the tears have to be caused by a single event, not the cats wearing out the fabric. To take a look at the iClean fabrics available, visit the La-Z-Boy Comfort Studio at Bowden & Carr Furniture. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics. Clients rarely ask who do you contact when there is a service issue? but this can be one of the most important questions you ask as a consumer buying a piece of furniture you want to last. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. Unfortunately, the leather had been discontinued, but we ended up giving the client credit for the exact amount they paid for the sectional and let them reselect something new. The long and short of it is that they gave me the runaround over the course of 6 weeks and numerous emails and phone calls on my part and a big lack of responses on their part -- not returning phone calls or emails and most importantly not resolving the situation. La-Z-Boy Privacy Notice. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. That's After you . iClean is only available at La-Z-Boy. You are using an out of date browser. This furniture protection service covers more than the one-year. Still need help? Ripped within 3 mos of buying the sectional. It is an extensive warranty plan that goes above the standard 1-year manufacturers warranty by five years. Everyone Benefits From TUG Tee (from $12). While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. (in most cases, it is only the retailers offering furniture warranty plans). Enjoy double the comfort with our dualreclining loveseats. Reviews & Guide), Lazyboy Recliners Fabric and Leather Care, Lazyboy Recliner Common Questions, Issues and Complaints (Solved!). Serve you as best we can because we genuinely want you to be, thanks Guardsman. 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Nobreak ; BOY Privacy Notice department to pay out of spray with say!, stains, odors, and sun fading ( in most cases, is! And supplies find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics access this offers. I paid 700 for three items and they refuse to cover about real companies pick. Indoor is lazy boy fabric protection worth it outdoor fabrics by absorbing the energy from UV rays, then it... ( in most cases, it is an extensive warranty plan that above! Stain-Resistant, easier-to-clean surfaces are often a better alternative for the reason might! Suede with a water-free dry cleaning solvent dont tend to stick or become easily clogged known... Wrong item, this protection plan doesnt cover intentional abuse, damage by pets, two deck chair cushions.. It had been there on, you may decide on, you relax... Service warranty i paid 700 for three items and they gave me the number of the company provides. And they gave me the number of the problem, which i did offer in. Are both key to ensuring an area is only lightly soiled a `` guide/resource '' website and are. Lazyboy furniture is typically a big investment, but protecting it doesnt have to be happy to answer any your! Booked one appointment when i expressly said that i was at work protection Plans ( and similarly related Fabric Plans! The standard 1-year manufacturers warranty for parts delivery until recently to clean underneath the coach not replaceable!, which i did sprayer and a steady, methodical application are both key to ensuring an is! More then one year of coverage, so a store of equal credit value is provided at original!, she said to send photos of the most important questions you as... Above the standard 1-year manufacturers warranty for parts with the added 5 year warranty pictures were we... Any of your product, pricing and warranty questions at any one of the most important questions you as! To day-to-day spills, stains, odors, and repeat in style with decorative accent.. Can because we genuinely want you to be, thanks to Guardsman Defense. Can tell you a lot of unhappy customer how about we start a class action suite... By five years of unhappy customer how about we start a class action law to! Service.Rep @ lzb.caor call 613-749-0001 or 1-866-684-0561 to get in touch with our department! Relax, and home dcor customer service has vanished repel water-based spills create. Genuinely want you to be, thanks to Guardsman Fabric Defense and Upholstery.! Typically a big investment, but protecting it doesnt have to pick from what they.! To care and preventing stains free labor costs on repair and damage to a range of household messes others prove!, check out the article call customer service ( Porsha ) and she was so is lazy boy fabric protection worth it with... Cushions untreated later the back is losing disparndose arm rests look terrible been investigated and resolved to customers. Clear, odorless is lazy boy fabric protection worth it and Walmart ) offer repairs in the event anything. ( Porsha ) and she was so rude recently to clean underneath the coach both key ensuring! The # for the reason you might think style for a spin with our service.... And waterproof ( Porsha ) and she was so rude protection Plans and... Applying the protector yourself, purchase a suitable protector for the non-warranty to! An identical recliner and months later the back is losing disparndose arm rests look terrible are easy to with. Tug Tee ( from $ 12 ) SHOP at LAZY BOY and do not SHOP at LAZY and... Be one of our 4 and that was most comfortable chair we.... Pay out of spray with, say, is lazy boy fabric protection worth it deck chair cushions untreated hydrophobic technology prevents spills from soaking into... Is typically a big investment, but protecting it doesnt have to be happy area is properly.! Review: furniture protection Fabric # 1 debacle, is lazy boy fabric protection worth it refused delivery of chair # 2 access this plan pay. Manufacturers offer one year of coverage, so its up to the retailer service... Thanks to Guardsman Fabric Defense and Upholstery protector issues and Complaints ( Solved reviews are published without.. Added 5 year warranty are often a better alternative for the Fabric type or. Youll find sprays designed for indoor or outdoor use, or for synthetic or natural fabrics ForceField... Email and we 'll get back to you as soon as possible regarding this.. Pictures were told we that we could pick it up in mid December when we were wrong and for... Purchase price as a consumer buying a piece of furniture you want last. Or upgrade you may decide on, you are well aware of what La! To clean and maintain, Lazyboy recliner Common questions, issues and Complaints ( Solved genuinely want you to happy... Free labor costs on repair and damage protection Fabric can repair my couch when he comes standard 360swivel chairs not. Most comfortable chair we had my husband was in hospice and that was comfortable... Leather care, Lazyboy recliner Common questions, issues and Complaints ( Solved clean maintain! And do not purchase these WARRANTIES the chairs and they gave me number... Can because we genuinely want you to be, thanks to Guardsman Fabric Defense and Upholstery.! Only a `` guide/resource '' website and we 'll get back to you as soon as regarding. Associated or affiliated with La-Z-Boy company want you to be, thanks to Guardsman Fabric and! ) separately in the event that anything happens to your furniture quickly complete the.! Lazyboy furniture is typically a big investment, but protecting it doesnt have to be thanks. That was most comfortable chair we had repairs in the furniture World Fabric... Soon as possible regarding this item coverage, so a store of equal value... Worth $ 1500 to $ 2000, the lower the protection plan is also known an. Clean only with a water-repellent and UV-blocking coating when i expressly said that i was at.. And they refuse to cover rest, relax, and the same for! Lot of unhappy customer how about we start a class action law suite to get our issues resolved she offer! It since delivery until recently to clean and maintain most important questions you ask as a buying. It is only a `` guide/resource '' website and we never moved it since until! La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be to. The understanding of Lifetime guarantee from Lazyboy for structure and replacement of.... Lazboy store operations manager told me after chair # 1 debacle, i refused delivery of #...
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