You can also download a compensation form here. Trains do not have a toilet and all underground stations are non smoking. Car Parking Details Email: comment@merseyrail.org. Since Bache became part of the Merseyrail Penalty Fares Area , on 15 June 2009, intending passengers must purchase rail tickets (available to any destination on the UK rail network) from the ticket-vending machine . Buy your ticket here. if (fyear < 2000) Staff located in our ticket offices will be able to help. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. / 53.383; -3.016. Adult and child fares are available too. When you use your season ticket you must show your photocard at the same time. We can arrange for someone to help you at staffed stations if you have additional needs. He's only a young lad, he's not experienced and has only just started going on the train and this happens. Yes, bikes are permitted on Merseyrail trains and there are designated areas at the front and the back of the train. Passengers who dont have a printed ticket must purchase one before travel or may be liable for a penalty fare in line with our long established buy before you ride policy. You can use the Journey Planner, linked on every page of the www.merseyrail.org website tofind out about train times and fares. Station Car Park Operator Merseyrail Phone number 0151 555 1111 Email address [email protected] Opening hours Monday,Tuesday,Wednesday,Thursday,Friday,Saturday 05:43 - 00:13 . The man was given a 20 fine during his first trip to Liverpool. . Boxing Day - A 30-minute service will run to selected stations between approximately 9am and 6:30pm. Longitude -3.010914905. Tickets can be collected from: "64 of the 68 stations on the Merseyrail network have staffed ticket offices from the start to end of service, so it's quick and easy to purchase your tickets at the station before you travel. Tickets bought through Trainline must be collected before boarding a Merseyrail train. The Merseyrail train network provides services within the Liverpool area for those commuting into the city centre via either the Wirral Line or Nothern Line. A man travelling to Liverpool for the first time has branded the rail network 'unfair' after receiving a fine despite buying a ticket. Where are the coordinates of the Langeberg -Wes Mountain Catchment Area? Outside of our office hours please contact us on 0151 702 2704. Unstaffed stations are fitted with a ticket machine to buy your tickets before you travel. Belter bars and restaurants that wont break the bank! Use our Station Finder on the left of this page to locate your nearest station. Greg Suligowski, Head of Communications at Merseyrail said: "Passengers purchasing tickets to travel on Merseyrail from third party retailers such as the Trainline, must have their printed ticket with them in order to travel. Where can I obtain a copy of the Merseyrail Passengers Charter? From Wikipedia the free encyclopedia Permalink. Rail users are being slapped with fines despite buying their tickets online but a technicality means the ticket must be printed to be valid. "Merseyrail need to keep up with the times. You can also get a refund form from any staffed ticket office. The Fares and Retail Systems Manager has a varied role, working with suppliers, stations and other departments across the business to ensure the efficient running of our retail systems including ticket office retailing, ticket vending machines, gate lines and platform validators. This page was last updated Jump straight to the station you are looking for using our Quick Search. Train running information is provided via digital . Best local vegan and vegetarian restaurants, Stranger Things Inspired Things to Do in Merseyside, Warm Spaces in The Station Master's House, Birkdale Community Hub, Tate Liverpool Turner Prize 2022 Exhibition, Modern Slavery and Human Trafficking Statement. Disused line. Secure cycle storage is available at the majority of Merseyrail stations. You can also check the access and facilities for each station here. "I feel the system is geared to catch people out, it's not fair. Staff are available at 64 of the 68 stations to assist you with any travel queries and to help you buy the right ticket for your journey. 16 Jan 2023 13:59:52 Travelling on Merseyrail with tickets purchased from other retailers. Four underground stations in Liverpool city centre connect to the wider Merseyside area, Wirral, Chester and as far north as Southport. No, they cannot be used with the Merseyrail Flexi-Ticket. phone number for birkenhead bus station phone number for birkenhead bus station. Ticket machines No Collection of pre-purchased tickets Yes, from ticket office Smartcards Smartcards issued Yes You can also check the access and facilities for each station here, Ask for a form from one of our staffed ticket offices. Someone suggested getting the bus to another station to pick up the ticket and go back but you want to get from A to B, not stick C in the middle. If you don't use your ticket for any other reason, you can apply for a refund at the office where you bought it within 28 days of the expiry date of the ticket, however an administration fee may be charged. Merseyrail operate a direct electric train service from Chester to Liverpool every half an hour from Platform 7a in the far side of Chester railway station. Dogs without leads, cats, birds and small animals must be carried in rigid, closed pet carriers. Get in touch either online or on the telephone. Perfect for anybody now working from home for a couple of days a week. Merseyrail operates 66 railway stations across two lines - the Northern Line and Wirral Line, which are dedicated 750 V DC third rail electrified lines converging into rapid transit-style underground sections in the centres of Liverpool and Birkenhead. Alternatively our Customer Relations team can send a copy to you through the post. Ticketing Hours. If you're after cheap Merseyrail train tickets, look no further. Jump straight to the station you are looking for using our Quick Search. Platform Validators are at all Merseyrail stations, for use with tickets purchased through the MetroSmart website only. merseyrail train times todaythe hardy family acrobats 26th February 2023 . Mobile Tickets will get sent directly to your Trainline app and etickets can be opened on your phone as a PDF. Got a query about your Merseyrail journey? Please note the number above is only available between 7am and 7pm Monday to Friday, if you need to book outside of these times please call 0151 702 2704. Belter bars and restaurants that wont break the bank! A self-serve ticket machine is also provided in the booking hall. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only. Use the A to Z index below to search our stations. picasso at the lapin agile monologue what does tractor supply mean by out here products phone number for birkenhead bus station. Smoking on our stations and on trains isstrictly prohibited and is an offence enforceable under Byelaw 3 of the Merseyrail Byelaws 2014. Save 61% on average when you buy in advance. There are also seating areas in most stations so you can sit back and relax while you wait for your train. We will provide a more comprehensive update when plans have been finalised.". google_ad_client = "pub-2166661708199398";google_alternate_ad_url = "http://www.chestertourist.com/logo_adsense.gif";google_ad_width = 234;google_ad_height = 75;google_ad_format = "234x60_as";google_ad_type = "text_image";google_ad_channel ="";google_color_border = "000000";google_color_bg = "380000";google_color_link = "EEEEAA";google_color_text = "EEEEAA";google_color_url = "FFFFCC"; Trainline won't issue a refund because he used the ticket to come back, which he was able to use in the e-format. Visit the Booking Office of your nearest staffed Merseyrail station to buy any of the tickets detailed within the Tickets & Passes section of our website. Mark Devine said Merseyrail was "stuck in the dark ages". Can I claim compensation for delays and cancellations? When you've made your choice, press the Save Changes button. Tickets can be purchased at the ticket office at Chester Railway station or from the automatic ticket machine at the station. Latitude 53.37289259. "He gave me a 20 fine and my train ticket was also 20. Our team will also let the station you are travelling to know that you are on your way so that staff at that station can be ready to meet you when you arrive. There is platform CCTV installed throughout the station, and waiting shelters with seating are available for customer use. Contact information. I want to give feedback, how do I do this? You can also check the access and facilities for each station here. You will find useful information on station pages, including the facilities that are available and onward journey information. Metro Cards, local Saveaway and Railpass season tickets only. The @merseyrail #Southport Train Station Ticket & Shop is closed until further notice. Ticket machine(s) Cab4you taxi booking; Secure Stations' status; We politely request you adhere to the same guidelines in relation to E Cigarettes. Use this tool to build your own journey or choose from an exciting range of specially selected tours. For more information onAssisted Travel please click here. This new ticket type assists with social distancing as passengers are able to reduce time spent queuing at stations for tickets. Latitude 53.55349222. As the station your friend boarded at had no ticket office and the ticket machine could not issue the appropriate ticket I would argue that a penalty fare is not correct and should be cancelled. The man had a ticket but was still given a fine. It just puts people off reusing public transport because they buy a ticket but also face prosecution. The undercover shelters monitored by CCTV can only be accessed with a security fob. 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