The shipping cost for your 1st return is free. Required fields are marked *. Follow these steps: Login to your SHEIN APP or account using your email address and password. Turns out shes a huge fan of their affordable, trendy styles. Your first exchange from an order is completely free, after that youre on the hook for the return shipping charges. should i pay it? Boxes and APO/FPO addresses. I ordered for my friend and I used her address to send the packages to her . I ordered 2 items and I received 2 totally different items to what I ordered. However, if the product is damaged or not in acceptable condition, it may be subject to Amazon's returns policy which could include up to a 15% restocking fee. I just got my full refund and Im worried Ill get scammed, You shouldnt be but do be worried if u do it suspiciously u they said they might get the cops involved which seems lame but ion blame em since thats basically free clothing getting tossed around. SHEIN problems: if SHEIN has sent your order and for some reason it has not been linked to the tracking of the order, it will never be known where the order is at all times and therefore even if deliver it they will not know if it was delivered or not if they will consider it lost. . Click the "My Orders" link. Open SHEIN app, log in to your account. Yes, the first return on your order is free. You are welcome to keep the item without returning itno return label will be sent. Just throw it in the bag with your item(s) and you should be fine. Press J to jump to the feed. Answer (1 of 2): I have never heard of anything being successfully returned to this company. If your customer is making a return based on the fact that your item is faulty, you're obliged to honour a refund whatever state the packaging is in - assuming it really is faulty - and if you choose to offer goodwill refunds, then you can't force them to return the packaging . See Also: Abercrombie & Fitch Return Policy: Heres the Real Deal on How It Works. 2.Find the order in My Orders , click the "Return Item" button. 3.Select the item (s) you would like to return, indicate the reason, then submit. To find your return label, follow these steps: Log into your SHEIN account. Shein also offers a 15- day return policy for select items, such as home decor, accessories, and jewelry. Step 3: Click "Cancel Order.". 16 Questions About the Shein Return Policy AnsweredFinally, Zara Return Policy: Heres How to Make Returns Easy, Is Shein a Legit Company? Return an item without returning it? An example of data being processed may be a unique identifier stored in a cookie. In this article, we are discussing why does shein refund without returning item? Step 4: Print the returning label. Products in the beauty category are excluded from SHEIN. An exchange will be issued if your requested item is in stock. Theyll then process the exchange once they receive the return package. If u can remove original label great. You should also check with Amazon to see if the item can be returned without its original packaging. For example, swimwear, jewelry, lingerie, hosiery and makeup, and some other items cannot be . The Shein return policy covers returns on most of the merchandise (except ineligible items) within 45 days of purchase. If these are your queries, you have landed on the right page. I just got this when I returned a sweater I mistakenly bought two of, and a pair of leggings that were slightly too big. Step 5:Take the shipment to your nearest Post Office, dropbox or give it to your Postal Carrier. If your item is too big or small, you may want to exchange it for a different size. After receiving the item, contact seller within Returns shipping; 30 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for . Include your email address to get a message when this question is answered. Return an item without returning it? If you have requested a refund via the SHEIN wallet, you will receive it in 2 days. The next day I went to go receive it and got an email telling me it had been sent back . Does anyone have Sheins USA returns address? Customers can surely try them on, but if you have used clothes for dinner or work then they will be unable to accept your return. So, if you got this type of free service then dont feel suspicious. Why did they charge me for a shipping label on my very first return?? The items are too small and we want to exchange for larger sizes. Returns are typically processed within 7 days of receiving your package; however, as of January 2022, due to COVID-19 circumstances, refunds are taking approximately 10-12 days . Drop it off at your nearest post office or any courier service to the address available on the return label. This is not the return address and will affect processing your return. Cosmetics You cant return cosmetics if you break the hygiene seal. Return Non-Shein Items. Shein's return policy offers 45 days to return to their customers. Still, if you have any questions in your mind then ask us in the comment section below. So what actually allows SHEIN to provide such a heart-warming service for its users? website. SHEIN Returns in a Nutshell. Step 5: Click "Submit," and your order will be successfully canceled. Press J to jump to the feed. They are very generous to their customers. Have you recently placed an order with SHEIN and have you been surprised because SHEIN has proceeded to refund the money for your purchase but your order arrived at home? I guess its cheaper to issue a refund with no return. SHEIN will cut this fee from your refund. I am still awaiting my refund. If the item youve requested is available, youll be given an exchange. That, simply means, you get the refund without returning the item. So dont panic if you get the advantage of keeping the order. I bought a swimsuit that is faulty. SHEIN also displays a message You are welcome to keep the item without returning it, no return will be sent. Thanks to all authors for creating a page that has been read 22,829 times. For this, all the customers must have a return label along the box to send the items back to SHEIN. Hi Wanda G Beatty, Step 1: In your Shein account, go to "My Order". Click the "Save the Label" link. You can return items purchased from a store or website online. [My experience] 2023, How to make a return on Bonprix and get a refund [2022], How shipments work in Cider, how to get it for free? See Also: Zara Return Policy: Heres How to Make Returns Easy. Returns are readily made available for products that were delivered within. Sign in With Google. The SHEIN will deduct shipping charges from your refund. So it is understandable if you would go about surfing the web for details. Step 2: Click on "Order Details". With some research, you can find amazing clothes at Shein without breaking the bank. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'wikians_org-leader-1','ezslot_12',182,'0','0'])};__ez_fad_position('div-gpt-ad-wikians_org-leader-1-0'); SHEIN takes 5 business days to give you a refund of a cancelled order. Why Does Shein Refund Without Returning The Item. Next, you will have to pay $7.95 in shipping charges. Returning stuff to Shein. Though it's kind of weird. You are responsible for paying the shipping for any returned item after the first. Their official stance is the tag needs to be attached. Send any question to the bot, then 2 more options will appear in the chat window: Live Chat and Ticket. Where did the message appear? Follow the final steps and choose the option for your return. All users who are reimbursed think that they have been for reasons that are usually far from the real cause, which is usually more technical. Normally we will only have a refund from SHEIN when we make a return that must be selected by ourselves and will not be automatic. Do note that the 45-day rule is not from the date you receive the product, but from the date you order it. 3.Select the item (s) you would like to return, indicate the reason, and choose the return method to get your Prepaid Return Label . If your order reaches your hands and you are reimbursed, in this case SHEIN will assume that you do not have the order and it will be indicated as refunded in your order list. Hi, Im Laura and I love fashion, cooking, my kids and finding great shopping bargains. Return items within 45 days from the delivery date. Once youve initially returned items from an order, youll have to pay $7.99 to return any additional items. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. You have 45 days to get a refund from the company post purchase. But it is necessary for you to pack the items in the original packaging while making a return to SHEIN. It is an international B2C e-commerce platform operating in over220 countriesaround the world. Lastly, tap on the ' Submit ' button. Forgot your password? Let me know in the comments. The only labels attached should be your current return labels. SHEIN is one of the largest fashion items selling brands. Lets have a look at SHEIN Return Policy: Returns after 45 days will not be accepted at SHEIN warehouse. If you forgot your password, you can click on Forgot your Password? and follow the steps. Now what to do with these tiny tops that dont fit , I just returned an item. The consent submitted will only be used for data processing originating from this website. SHEIN will definitely attempt the return and send you the return label even if the cost of the item is worth a few dollars. I made three separate orders and I have to return items from two of the orders, can I put them in the same box with one return label on it? "Firstly, what I notice with the response from Shein with regards to the reviews Shein is very selective with their response. Click the "Return & Refund Record" link. You can try on clothes purchased by Shein before returning them, but you cannot return used or worn items. Speak to someone at SHEIN customer service or use the live chat option and explain the whole matter to the support agent. Can I ask why ? However, you can also return the products without receipt. On Shein : r/OnlineShopping. Returns must be postmarked within 15 days after the date of delivery. Short Answer: You can get a refund on SHEIN without returning it if SHEIN evaluates the value of the item as lower to issue a special delivery setup to pick up the item. Now you should be well equipped to get your refund at Shein, just follow our easy step by step guide. Most of the SHEIN products are out of their return policy. Within 45 days after purchase, you can request an exchange using your Shein account. Otherwise, use your own shipping method at your own cost. [Updated 2023], How to buy at AllyLikes? Now read below how to return products items back to SHEIN. There will be a "return" button beside each item. If the reason you dont like the item is because of damage from the wash, you need to contact SHEIN directly as you stand a good chance of getting a refund. Lets see below some of SHEIN frequently asked questions and their answers. Return Steps. In the next screen, go to My Orders and click Returns. Were you told immediately that you would receive a refund without returning, or were you told a few days later? Continue with Recommended Cookies. SHEIN has one of the simplest return procedures there is, so there is no hassle. If you can't find your retailer, check our FAQ page. Refund - Difficult. All the original tags and labels must be attached to the products. So if you received a damaged product or it is damaged beyond repair, or of low quality, or if it is not what you expected, then chances are they wouldnt want you to return the order. Select the order of the item (s) that you would like to return. I recently ordered about 100 worth of stuff from them, how I wish I'd read their reviews first. Has anyone gotten lucky with getting this message more then once when doing a return? Then click on return and choose the order that you wish to return. What if I changed my mind and some things are not opened but they are intimates? Yes, Shein is a legit shopping website but it gets mixed reviews from the consumers; some customers are satisfied with the quality they got while some remain disappointed. 1.Sign into your SHEIN account. Our expert staff will help you in this case. So they give importance to their valuable customers. Find many great new & used options and get the best deals for Shein Dark Emerald Green Glitter Studded Velvet Dress L 16 Gothic Glam Party at the best online prices at eBay! Shein will take typically 4 to 14 business days to refund. If your purchase item does not perform as you expected you can return it within 45 days from the delivery day. Open the SHEIN app and go to the "My Orders" section. Returned products must be unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. In this section, you can read step by step process to start your return. Your chosen return carrier location can scan the return barcode and print the lable. This article has been viewed 22,829 times. Sign into your SHEIN User Account. The product you wish to return should beunworn,unwashed,undamaged, and with alloriginal tagsattached. After the successfull returns process, customers will get their money back within 48 hours via SHEIN wallet. Further click on return to start the return process. Thanks for your comment. 3. A general client cannot be blamed for panicking in a similar situation. How do I return it . Now, it is not always the case with every return you make. 4.Print the return label and securely tape it on the outside of your return package. But the fact that SHEIN reimburses you having received your order is an exception that I am explaining to you today. Your blogs are really amazing with lots of information. Also, you cant return damaged, stained and used products. posted 2 years ago - Anonymous. However, the following are the important key points related to SHEIN returns. Shein accepts returned items that are unworn, unwashed, undamaged, and have the original tags/packaging attached and hygiene sticker intact. We and our partners use cookies to Store and/or access information on a device. ". Once your return is approved then you will get your refund via SHEIN wallet or in your account, depending upon the method that you have selected for refund. Copyright 2000 - 2023. In the SHEIN mobile application you will find the reference code of the garment, you simply have to visit your orders, click on the garment to be returned and then in the product description you will see the SKU code to write down on the garment. Warning: This trick will lead you towards How to get SHEIN refund without returning items. Sign into your SHEIN User Account. Let's use the below example to show how this works. But thanks Shein. Shein allows returns for up to 45 days from the date of purchase. Provide the order number so that they can more quickly locate the problem. You should then be able to print the return label off of the website. The clothes are poor quality, should have realised this from the price. Theres an option to populate a QR code on the SHEIN app instead of printing a barcode. Why does SHEIN refund without refunding the item? Yes, you can return sale items if they meet the return policys requirements. Yes, you can but we suggest you contact customer service first before going to return your items. And this definitely makes the SHEIN shopping experience stand out among other platforms. Your refund will be processed within 7 business days. Step 2: Go to the "My Orders" section and find the order you want to cancel. Note:You only get the first return free, anyadditional returnof the same order will incur acharge of $7.99(which will be deducted from your refund). And, it keeps customers' attention, I suppose. 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