you want to upgrade from 5.0 to 5.0 U3. Plan to have at least one hardware node per site for redundancy. a "cold migration" or "host to host migration", is not vMotion and is supported. NOTE: support varies by app and version. C220 M5SX chassis will be used for up to 10 hard disk slots, which allows lower-cost HDD to be used (vs. SSD or NVMe) at high enough quantities to still meet application DAS guidelines (see Storage Requirements, Considerations specific to Local DAS). Required VM count for software redundancy will fit on pair of BE7000M (M5) appliances. in a maintenance window, not in production, not processing live traffic. VMware Cloud on Dell EMC VxRail, Amazon AWS Outposts, Microsoft Azure Stack, GKE On-prem and others are not supported). Step 4 When the system is back up, the tools status is updated to OK from the vCenter Summary tab for the virtual machine that you upgraded. UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. SIP trunks. P2V tools are not supported. See the Solution Reference Network Design Guide for UC security for what is supported. Follow HX DIMM population rules for 4x32GB=128GB. Upgrades from 8.x VMs with 2x80GB vdisks to 9.1 or higher are not required to change the vdisk. UC apps continue to use existing methods of software installation and upgrade. A Cisco Collaboration app will only specify a MAXIMUM maintenance release if there are known incompatibilitites. To download the OVA files, refer to the Collaboration Virtualization Sizing guidelines. Reminder that for applications to be supported on a storage system, it must meet application requirements for compatibility, latency, usable space and IOPS capacity. Trace collection is 100 IOPS (occurs on all VMs for which tracing is enabled). Monitor the virtual machine console from the vSphere Client to see the system status. NOTE: support varies by app and version. BE7000M (M5) appliance uses Intel Xeon 6132 CPU (14C/2.6GHz). Symptom: In the document Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 12.5(1) under the section of Virtual Machine Configuration, in Table 5.Virtual Machine Requirements, Item "VM configuration virtual hardware specifications" you can find the following statement: "Any changes to a VM must align with the OVA configuration. 5.0 U3 on UCS C220 M3 SFF, check the UCS interop matrix to see if any updates required before U3 will work on that hardware. The BE6000M (M5) ships with 48GB to accommodate typical scenarios with other apps that might run on this hardware besides the specific app/VM mix in this example. If VSA is desired to be used as shared storage for a virtualized Cisco Collaboration deployment, it must meet the storage requirements for UC on UCS Specs-based or 3rd-party Server Specs-based (e.g. Customers who want to use less storage space must use the 1x110GB vDisk and a reinstall plus restore from backup is required to change from 2x80 GB to 1x110 GB. For details on "legacy" virtualization support (i.e. "NIC teaming") are permitted where supported by VMware Compatibility Guide and the network hardware/software providers' instructions. You can run the HyperFlex Sizer (partner-level access) to doublecheck if HX Edge cluster will accommodate, and add more capacity disks as needed. Not supported. There is no "or later" unlisted versions are not tested/supported. See vMotion for what is supported. 4.0 U4, 4.1 U2, 5.0 U1, 5.1, 5.5, 6.0, 6.5 (For application fresh installs on ESXi 6.5 (VMFS5 or 6) and/or vCenter 6.5, use minimum OVA file version cucm_im_p_10.5_vmv8_v1.2.ova. BE7000H (M5) appliance uses dual Intel Xeon 6132 CPU (14C/2.6GHz). to/from a Virtual Machine (VM) via a software change in VMware's configuration interfaces. See VMware High Availability for what is supported. Cisco physical / virtual networking infrastructure is presumed transparent to Collaboration workloads. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. C240 M5SX chassis will be used for up to 24 hard disk slots, which allows lower-cost HDD to be used (vs. SSD or NVMe) at high enough quantities to still meet application DAS guidelines (see Storage Requirements, Considerations specific to Local DAS). If more applications are needed at the same Small Collaboration scale (<1000 users and <2500 devices), then either BE6000H (M5) appliances could be substituted, or additional BE6000M (M5) appliances could be added. ); HX TRC 6.0 only. VMsafe If you require any of these features, see VMware.com for editions comparison. If vMotion is suspected as the cause of dropped calls, customers should gather appropriate application logs as well as performance data from VMware vCenter and send to Cisco TAC for analysis. Two HX Edge nodes are sufficient to provide hardware redundancy. Setting up software at a staging location to be later moved or deployed elsewhere. To configure a trunk, proceed to Connectivity -> Trunks. upgrade to 8.x software version on the bare-metal server, fresh install 8.x software on VMware / UC on UCS. Caveated Support for VMware CPU Reservations and Distributed Resource Scheduler). You can run a 3rd-party RAID calculator to double-check if 6x300GB in a single RAID5 will accommodate. 4K max phones per cluster Note: ESXi 6.0 only supports VMFS5. VM Configuration Requirements Supported capacity and co-residency rules for UC must be followed before and after the migration. See the documentation for the UC application software or UC appliance software to see what is supported. restore from backup Caveated Support for VMware CPU Reservations and Distributed Resource Scheduler, Virtualization for Cisco Unified Communications Manager (CUCM), Click here to download support for M4 and older hardware, Supported Versions of VMware vSphere ESXi, click to download OVA file for this version, Click here to download support of older/non-orderable servers, www.cisco.com/c/en/us/support/unified-communications/hosted-collaboration-solution-hcs/tsd-products-support-series-home.html. E.g. Cisco Collaboration apps will explicitly indicate which Major/Minor versions they support (e.g. restore from backup in a maintenance window, not in production, not processing live traffic. For a given application/release, use ONLY the supported method(s) to upgrade the tools. One HDD per 2 physical CPU cores, with at least 4 disks per RAID10 array. With a particular supported major/minor version (such as ESXi 5.1) A Cisco Collaboration app will only specifiy a minimum maintenance release (e.g. See vMotion for what is supported. you want to upgrade from 5.0 to 5.0 U3. For real-time load-balancing of live UC VMs (e.g. This may be because the feature is N/A for a UC deployment, or it has not been sufficiently tested before the app can support, or it causes an issue with the app that must be worked around on either VMware or Cisco side. A redundant power supply may be selected. Cisco recommendation is to apply the latest patches and updates recommended by VMware and your hardware vendor. then Cisco will provide support for ESXi. For most Collaboration deployments, RAID5 has been the best tradeoff among competing factors of maximizing usable space, IO performance, fault tolerance, and ease of failed disk replacement while minimizing total storage system price and complexity. . Remember each HyperFlex cluster node runs an HXDP Controller VM. Go back to: Cisco Collaboration Virtualization. Supported capacity and co-residency rules for UC must be followed before and after the migration. Method 1: CLI command UCM cluster nodes require fixed capacity points with fixed-configuration VMs in the Cisco-provided OVA for UCM. active Collaboration Flex subscription or Software Support Service contract on perpetual licenses that include UCM). On the General tab, enter the trunk name. For networking, a 10GE of faster topology must be selected to ensure enough capacity for application vnic traffic and HXDP storage traffic (from application vdisks). The following applies to any use of vMotion with UC apps: UCM, IMP and CUC have caveated support (see You must follow any compatibility instructions from your hardware/software providers for the server model, network elements and storage system you are using. Cisco Public CUCM 12.5 Upgrade/Downgrade Consideration . Cisco Collaboration applications do not support hypervisors that are not VMware vSphere ESXi (e.g. Long Distance vMotion Cisco 7800 Series Media Convergence Server) to UC on UCS, the supported procedure is: Not supported. VMware "Long Distance vMotion" (site to site) is not supported. Moving a shut down VM during a maintenance window, i.e. The task should then be complete and the tools should be shown as "OK". The Cisco DocWiki platform was retired on January 25, 2019. Redundant physical network access links (e.g. Step 1 From the viClient, Initiate the tools upgrade by clicking on VM > Guest > Install / Upgrade VMware Tools (this can also be done by right-clicking on the VM). Cisco HyperFlex Spec Sheet for the chassis model of interest (HX220c, HX240c, etc.). Network traffic is switched from physical NICs to "vNIC's" of the Virtual Machines (VM) via either VMware vSwitch or Cisco Nexus 1000V. Required VM count for software redundancy will fit on 2 HX Edge nodes. Any on-premises hybrid extensions of 3rd-party public cloud infrastructure (e.g. Distributed Resource Scheduler (DRS) Redundant power supplies will be used, as well as a rack-mount kit. (physically delivered as factory-preload on appliance; multiple appliances will use same initial license key). UCM 12.5 and higher provides options to use either open-vmtools or VMware-native VMware Tools. Note that Cisco Unified Communications applications upgrades, patches and updates can not be delivered through VMware Update Manager. Additionally, the UC applications and operating systems cannot set the Layer 2 COS markings. Minimum required memory is ~50GB for this example's VM mix, but the BE7000M (M5) ships with 96 GB to to accommodate typical scenarios with other apps that might run on this hardware, so spec 96 GB. Expect similar peaks as Cisco Unified Communications Manager during backups and upgrades. NOTE: support varies by app and version. Plan to distribute VMs across hardware nodes. For customers using vSphere Client instead of vCenter, it is NOT recommended to upgrade to a newer vmv. 7.x of UC apps with VMware vSphere on limited 3rd-party servers), see the following links: See the tables below. VMware Site Recovery Manager (SRM) BE6000 M4/older and BE7000 M4/older appliances only, BE6000, BE7000, MM410v, MM410vB appliances only. Virtualization Software Requirements - Required vs. After setup is complete, you should be able to add a phone in CM Administration (last slide). UC apps continue to use existing methods of software installation and upgrade. As a virtual platform we strongly recommend to stick to VMware products as they are successfully passing the hardware checks of the CUCM installation. Y(C) = Supported with Caveats - see Best Practices for details, Y(P) = Partial (limited) support only - see Best Practices for details. It can be used to supplement software redundancy as a means of fast, automated Failed-server recovery when a VM (but not the application) is hung or if there is a fault with the physical host server or VMware software. The administrators could easily install on top, other applications, server roles etc., which made the Call Manager unstable and of course increasing support requests to Cisco. a "cold migration" or "host to host migration", is not vMotion and is supported. Follow your shared storage array vendor's instructions for compatibility. Note that when VMware vCenter is not required and is not used, then VMware vSphere ESXi's default management interface is its free/included VMware vSphere Client (formerly branded VI Client). VMware vShield These migrations require backing up the application, reinstalling on a new OVA file, and and restoring the application. Values greater than 2ms may cause performance problems. All apps and ESXi will boot from this volume. Ephemeral spikes above application's indicated maximum with tiny duration and tiny frequency are expected, but spikes above the application's indicated maximum that are frequent, sustained and/or high-magnitude indicate a potential problem and are likely contributors to application symptoms. "Maintenance mode only" - VMware vMotion by definition operates on live VMs, but the VM running the UC app must be "live but quiescent". Your customers requirements and design may differ from these examples. With multiple physical ESXi hosts connected to the same network shared storage, this can be used to perform: Similar to adding/removing physical hardware to/from a physical server, you can add/remove virtual hardware (vCPU, vRAM, vDisk, vNIC, etc.) To migrate from bare-metal servers (e.g. To translate to hardware BOM, use QuoteCollab's tallied required hardware specs with the Cisco HyperFlex. Then at a later time, you may upgrade the ESXi software to version 4.1 or migrate the vm to a host running ESXi 4.1 - once running on the different ESXi version, you will need to upgrade the VMware Tools running in your UC application to match the host it is running on. All these uses are supported for UC but note that UC apps like CUCM and UCCX only support a single vNIC with a single IP address. If what you are looking for isn't listed, search Cisco.com Support or post in the Cisco Community. larger VMs, more virtual HW options, etc.). New ESXi versions may increase the latest vmv version, but new ESXi versions support older vmv versions (see vmware.com for information on compability of old vmv versions with new ESXi versions, such as this vmware.com KB article for compatibility for ESXi version with vmv version). NOTE: support varies by app and version. Customers must download and use these OVA template files for initial install, as they cover items such as supported capacity levels and any required OS/VM/SAN "alignment". The following links can be used to determine if an individual Maintenance Release or patch "can" or "should" be deployed: Assume Xeon 6132 which will support required applications' "large" capacity point (medium for Expressway) and VM configurations. Choose Device Type as Client Device. Required VM count for software redundancy will fit on three blade servers per site. Not supported. larger VMs, more virtual HW options, etc.). Call Cisco technical support only.For optimal routing to best support team, recommend open service request with keyword "Business Edition", not "VMware". 10.5 and later See VMware Consolidated Backup and VMware Data Recovery for what is supported. Virtual Appliance Packaging of UC apps Existing UC app methods of backing up the software continue to be supported. Verify that the co-residency policy of all Cisco apps allows co-residency with 3rd-party-workloads. VMware Data Recovery Three appliances at each site are sufficient to provide hardware redundancy and geographic redundancy. VMware Dynamic Power Management 9.0 Used to preserve the state of a VM without copying or creating additional VMs, effectively as a backup/restore or reversion technique. For convenience this will be called the "app's ESXi version". Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc. Cisco Collaboration apps only require vmv4 functionality, so a newer vmv is usually transparent. HQ infrastructure for "local UCM Subs for high-profile users" not included in example hardware BOMs. Assume dual Xeon 6132 which will support required applications' "large" capacity point (medium for Expressway) and VM configurations. When deployment on a BE6000S server and version is 11.0 or higher, capacity is limited to 150 users/ 300 devices and design must follow BE6000S requirements in www.cisco.com/go/ucsrnd. Assume Xeon 6126 which will support required applications' "medium" capacity point and VM configurations. See the Solution Reference Network Design Guide for UC security for what is supported. Adding vDisk is not supported as it would require re-partitioning by the application. Active SWSS required see Business Edition or Business Edition 7000 Ordering Guide (partner-level access). Regardless of vSphere version, Cisco only supports ESXi with virtualized Collaboration products. A Collaboration application may not support every feature in a given Major/Minor version of VMware vSphere ESXi. E.g. For UC apps, an easier suggested alternative is to just perform manual VM shutdown and migration to the new SAN. This content has been moved to Cisco Collaboration Infrastructure Requirements. For "complex" issues isolated to VMware/hardware layers, without vCenter historical data, root cause analysis may not be possible. Note that Cisco Unified Communications applications upgrades, patches and updates can not be delivered through VMware Update Manager. However, if Storage vMotion must be used, it is only under the following conditions: 1R/2RU, hybrid storage vs. all-flash are all permitted. Not supported. via Distributed Resource Scheduler [DRS]), a few applications have caveated support (see here for details); otherwise it is not supported. take a software backup 50% work from home + mobile roaming support. For deployments leveraging NAS/SAN storage and FCoE (such as UC on UCS B-Series / C-Series connected to Cisco 6x00 Fabric Interconnect Switches), a QoS-capable softswitch (like Cisco Nexus 1000V or alternatives) is strongly recommended. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. 1, 2 or 3 (Usually, the VMware Tools tar file is called linux.iso). 93-98% of total IO is "sequential writes" with an IO block size of 4 kilobytes. Adding vNIC is not supported unless the UC app supports multiple network connections with different IP addresses. Virtual Machine Version (vmv) See VMware vCenter Converter for what is supported. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. 1, 2 or 3 This feature automates patching and updating of VMware vSphere hosts and Guest OS. See also VMware Data Recovery and Copy Virtual Machine. Another alternative is manual Virtual Machine shutdown and migration. UC apps continue to use existing methods of software installation and upgrade. VMware "Long Distance vMotion" (site to site) is not supported. Always verify with server vendor that the update is compatible with server model's bios/firmware/driver state. See the documentation for the UC application software or UC appliance software to see what is supported. Monitor the virtual machine console from the vSphere Client to see the system status. BE6000M (M5) appliance uses Intel Xeon 4114 CPU (10C/2.2GHz), so select that (all applications' small capacity point will support Xeon with base frequency 2.20 GHz). Three rack servers per site are sufficient to provide hardware redundancy and geographic redundancy. Prior to ESXi 5.1, VM must be installed on shared storage (SAN) and source and destination physical servers must be connected to same SAN. click to download OVA file, Supported Hardware (Latest) Some non-exhaustive examples: E.g. You can run a 3rd-party RAID calculator to double-check if four RAID5 volumes each with 6x300GB will accommodate. Note: If the tools do need to be updated, the VM may go through an additional boot cycle to update the tools. (Yes How does the Cisco docwiki section 3.2 on page X apply to Nutanix? An ESX cluster can contain ESXi hosts running Cisco Collaboration. Not supported. VMware Snapshots License Comparison - Install Base One Unity Connection 1000 user VM (2vcpu) used for EITHER Single Inbox or IMAP. Each virtualized UC product provides a set of predefined virtual machine templates (as OVA files) for supported Virtual Machine (VM) configurations. This feature provides an automated disaster recovery solution that works on a "site to site" basis, where a "site" comprises physical servers, VMware and SAN storage. Another alternative is manual Virtual Machine shutdown and migration. See VMware High Availability for what is supported. Old versions of Call Manager (CUCM) were running on Windows Servers. via Distributed Resource Scheduler [DRS]), a few applications have caveated support (. ESXi contains several optimizations for real-time applications and is therefore what Cisco will support. May only be done during a maintenance window with UC VMs shut down. This "customer convenience" feature provides easy migration of a live system from one SAN to another SAN. Cisco recommends to power off the VMs before the SAN replication occurs. Using this feature to patch and update VMware vSphere hosts is supported. vSphere Data Protection (VDP) Plan for a C240 M5 rack-mount server that emulates the specs of Business Edition 7000M (M5) appliance. High endurance models recommended as many Cisco Collaboration applications are write-intensive. General-purpose licenses can be either purchased from and supported by Cisco, or purchased from and supported by a 3rd-party (VMware or other vendor). Not supported. Older versions used 2x80GB or other configurations as shown in tables above. Before applying a VMware upgrade or update to a host, always verify compatibility with each Cisco Collaboration app (At a Glance table at http://www.cisco.com/go/virtualized-collaboration.) E.g. This example will use a minimum build of 6x SAS 1.2 TB. Cisco Collaboration apps do not consult on or debug virtual switch configuration outside of networking guidance in design guides. In the popup window choose Interactive Tools Upgrade. Plan to have at least two hardware nodes for redundancy. BE6000M (M5) appliance uses Intel Xeon 4114 CPU (10C/2.2GHz). Otherwise, you may deploy with 1 vCPU and be TAC-supported, but note that if the root cause of performance issues is found to be insufficient vCPU, Cisco TAC will ask that you change this to 2vCPU. 2 IBM Cloud and others are not supported). Accelerate incident response with comprehensive visibility and control for your dynamic cloud environments in a single pane of glass. VMware Cloud on Dell EMC VxRail, Amazon AWS Outposts, Microsoft Azure Stack, GKE On-prem and others are not supported). NOTE: support varies by app and version. Customers can use these multiple NICs for VM network traffic, VMware console access, or management "back-doors" for administrative access, backups, software updates or other traffic that is desired to be segregated from the VM network traffic. Method 3: Automatically check and upgrade VMware Tools at boot time Multiple Physical NICs and vNICs See VMware documentation for monitoring, performance and esxtop for more details on viewing and interpreting latency values. This feature provides an automated disaster recovery solution that works on a "site to site" basis, where a "site" comprises physical servers, VMware and SAN storage. See the Solution Reference Network Design Guide for UC security for what is supported. Virtualization Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted 7.5(3) Additionally, the UC applications and operating systems cannot set the Layer 2 COS markings. Version 14. Microsoft Hyper-V, Citrix Xen, Red Hat Virtualization, etc. Virtual Machine File System (VMFS) If VSA is desired to be used as shared storage for a virtualized Cisco Collaboration deployment, it must meet the storage requirements for UC on UCS Specs-based or 3rd-party Server Specs-based (e.g. Cisco Unity Virtualization Design Guide All adapters must show as supported on the VMware Compatibility Guide for the UCM ESXi version. Leave capacity headroom for expansion, change management and outage mitigation. Application IOPS and Storage System Performance Requirements. Note that Cisco Unified Communications applications upgrades, patches and updates can not be delivered through VMware Update Manager. See the Business Edition 6000/7000 documentation for more details. LoM: 2x10GE Cu LoM LAN + 1x1GE CIMC (RJ45). Cisco Unity Connection Support means isolation of symptoms to application-internal or something external such as (non-exhaustive) the hypervisor, physical hardware, the network, the phone/endpoint, etc. Migration offer ends July 31st. If ESXi 6.5, all applications support VMFS5 but only some support VMFS6 (check each application's virtualization page for details). This feature effectively provides a method to do full system backup/restore, take system images or revert changes to software versions, user data and configuration changes. Plan for dual RAID5 volumes. Nightly backup (usually Publisher's VM only) is 50 IOPS. Below are some guidelines for Cisco UCS C-Series servers with HDD DAS. Migration of UC VMs that are live and processing live traffic is supported, but note that Cisco testing cannot cover every possible operational scenario. Not all features in a given Major/Minor release of VMware vSphere ESXi may be licensed/enabled. This will occur automatically. Before reading the best practices below, verify support at Supported Editions and Features of VMware vSphere ESXi, VMware vCenter and VMware vSphere Client. VSA is not really a "feature" but rather a storage product from VMware. VMware.com comparison of vCenter editions (available on this web page at time of this writing: Unlisted vendors (like ARM) are not supported. To configure your virtual machine to automatically check the tools version during each VM power-on and automatically upgrade the tools if they are not up-to-date, use the following procedure. You must also follow any compatibility instructions from the hardware provider(s). NOTE: support varies by app and version. The Cisco Unified Communications IM&P server uses the same virtualization approach that is used by CUCM or Cisco Unity Connection. Refer to the VMware documentation for requirements to use this feature. Single application cluster for UCM, IMP, CER, Expressway. See vMotion for what is supported. E.g. Recall ESX and ESXi are architecture options for VMware vSphere releases prior to 5.0 (click here for a comparison). If not configured by default, Cisco TAC may request enabling these settings in order to provide effective support. Not supported. For deployments of >1000 users or >2500 devices, some processors are not supported regardless of their base frequency even if the parent architecture is supported. Requires SAN storage. Not supported for other applications. Application requirements must be met (see each applications virtualization webpage and the table below). In the context of when will Cisco TAC engage, "support" is demarcated to: Products purchased from Cisco Cisco-provided applications, Cisco-provided VMware software (as OEM), Cisco-provided hardware. Required usable space is ~954GB. Design assumptions, required applications, and application sizing. Cisco Collaboration apps only require vmv4 functionality, so a newer vmv is usually transparent. Multiple Physical NICs and vNICs 3rd-Party VM-based Deployment Tools 1 One HDD per physical CPU core, with 4-8 disks per RAID6 array (more disks per volume are discouraged due to slowed write times vs. many Cisco Collaboration applications are write-intensive). See www.dmtf.org for details on the Open Virtualization Format, which describes an OVF Package (a directory of files describing a virtual machine's configuration) and an OVA Package (single tar file containing an OVF Package). Assume Xeon 4210 which will support required applications' "small" capacity point and VM configurations. The 1,000 user VM configurations generates about 60 IOPS during steady-state. for Cisco UCS, see the Server Compatiblity documents at http://www.cisco.com/en/US/partner/products/ps10477/prod_technical_reference_list.html. All these uses are supported for UC but note that UC apps like CUCM and UCCX only support a single vNIC with a single IP address. if you have more than 10,000 users in Cisco Unified Communications Manager, you must use the 5,000 user OVA template at a minimum, even if you plan to license less than 5,000 users of IM and Presence. VMware vCenter is This example will use a minimum build of 3x SAS 1.2 TB. As well as rack mounting / cable management hardware. Long Distance vMotion For real-time load-balancing of live UC VMs (e.g. Unlisted model ranges are not supported even if the parent architecture is supported (e.g. This feature migrates a live, running Virtual Machine (VM) from one physical server to another.
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