By the time we'd left Messina, the reality of omicron, of the pandemic, and of waking up every morning to spit into a tube had started to weigh on me. Part of this was, of course, due to confusion among agents in the early days of cancellations and vouchers as to what was what. Unable to find a cruise to your liking? IF if is Viking doing the canceling and if you accept the 125% FCC voucher. This guarantee is combinable with all other Viking offers available. Good to hear. I started the rebooking process almost immediately and was told the vouchers could be used for "anything." Is that worth it? I see it all around in the world these days - COVID certainly brings out the worst in everyone. 0000019696 00000 n For instance, we had voucher value from our canceled April GE cruise that more than covered our upcoming (but possibly to be canceled) Iberian Explorer/Northern Lights cruise in Jan-Feb 2021. Also - I LOVED the shopping in Dubai. Another essential download is the Viking Voyager app, which lets you see daily events, plan your cruise program, and book shore excursions, spa appointments, and dinner reservations. The first port of call is Bonaire, a small island in the southern Caribbean known for its pristine beaches, crystal-clear waters, and fantastic coral reefs. Please note that special departures and charter departures as well as bookings including theatre tickets, opera, concerts and other event tickets, may have different cancellation terms. Millions of travelers rely on Cruise Hive in the United States, Europe, Australia, and around the world. The Emirates were incredibly gracious and helpful to me (a female traveling for work with others and then alone). Does anyone know Vikings refund policy on river cruises? Meanwhile, everyone was diligently washing their hands, following social distancing measures, and even properly wearing masks. For river cruises, tipping recommendations vary depending on your location. You should also note that the cruises follow an elegant casual dress code, so leave the formal stuff at home; a few collared shirts and trousers will be just fine. 0000001296 00000 n Note that special cruises, charter departures and trips with theatre tickets, opera, concerts and other event tickets may have different terms of cancellation and repayment. Surely. Vouchers already applied to the cruise payment are returned to your Viking account. Please note that the sum expires in six/twelve months if not used. For us, the airlines wound up canceling the flights, so we got the credit. Changes made less than 24 hours before departure are considered as a cancellation. That is up to you. Powered by Invision Community. By This offer covers all Viking reservations that are made between May 1, 2020 to October 31, 2020. Powered by Invision Community. I can only speak to what just occurred for us the past days. Started June 21, 2021, By It all depends on the status of your rebooked cruise at the time you commit to it. All funds were returned,except what we paid Viking for trip insurance. Modified Date: Feb 28, 2023. Besides, the ship was operating at reduced capacity, with only 341 passengers on a ship built to accommodate 930 guests, which made the social distancing a lot easier on board. Expand. Obviously, that didn't happen. But before I boarded the Venus, outbreaks of COVID-19 had been reported on other cruise ships with similarly strict policies. ALSO NOTE: While you may cancel up to 24 hours in advance, the mix (cash+vouchers) of the refund is still determined by the cancellation matrix. This is a point of great confusion for me. ), Iwould deal with Steve at tripnsurancestore.com. Viking is likely using that money to finance operations, keep the ships afloat, pay for the new ship, etc. 0000562482 00000 n I was in the first round of cancellations. 0000670737 00000 n Every single taxi driver talked about Expo 2020 with such pride. 100% of Full Fare. Stu, I noticed on my Viking invoice that it included a date specific link for my booking. Cancelation by Viking? 'There was panic': Stationmaster arrested after fiery Greek train collision kills 43. If youve cruised before, you know that Viking cruises arewell, expensive. 62 0 obj <> endobj xref Cancellation matrix, page 3: https://docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf. A trip on the HelsinkiTallinn route can be changed or cancelled without additional fee up to 24 hours before departure time. Hes traveled extensively during that time, frequently touring the American Southwest as both a musician and a tourist. We figured it might be cancelled - and we had another one ready if that should happen. 0000018268 00000 n (There were 445 crew members aboard to look after us.) Part of the fun of a cruise is getting away from the stresses of your everyday life, and for many of us, that means turning off the smartphone for a while. These events include cocktail parties, breakfasts, question-and-answer sessions, tea times, karaoke nights, and more. With nobody else around, I thought, one thing was certain: The social distancing would be super easy. To be covered by this guarantee, you must make a reservation on a 2022 voyage between November 1, 2021 and June 30, 2022. In Dubai, shopping was so experiential. Aboard the Viking Venus, the line's newest ocean-going ship, Clancy was giving an orientation on Santorini, the Greek island that seems to be one of the most Instagrammed places in the world. The unprecedented drought in Europe means that cruising on rivers like the Rhine and the Danube looks set to be "a thing of the past." As water levels drop, more and more tourist destinations are . Risk-Free Guarantee: How it Works. Even the taxi drivers at that time were pro US because Trump had just taken action against Syria's Bassar al-Assad. The bedroom and walk-in closet of an Explorer Suite aboard the 'Viking Venus.'. CC Help Jenn If you cancel 24 hours in advance of departure, your refund will be 100% in vouchers, even if you did not use any vouchers to pay for the cruise. @Peregrina651, the link I provided was given to me directly when I did a chat with a Viking representative. The FFS#6 promises to be one of the most exciting cruises of 2024. And a few days in Barcelona pre. You will be able to leave a comment after signing in, By The voucher allowed us to upgrade our cabin and air as well as allowing for "extra" excursions, prepaying "gratuities", and beverage package. We "lost" the first time and "won" the second time. The details depend on the country where you booked the cruise. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. if you have any 125% vouchers, they will be refunded less the 25% bonus. As a private resort destination for Carnival, Amber Cove is crammed with watersports activities, dining opportunities, shopping, shore excursions, and fun attractions. But, Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines. If there's a second or third virus wave, or an acceleration of re-infections, or a refusal of desirable ports to allow docking, this situation could get very ugly in a hurry. %PDF-1.4 % If thats not to your interests, you could always relax with a nice afternoon tea. CC Help Jenn In other words, youll have plenty of opportunities to expand your knowledge of world cultures. Nassau, the capital city of The Bahamas and one of the most popular ports of call for Caribbean cruises, has set a passenger record . As we mentioned earlier, Viking cruises arent cheap, but that doesnt mean that you cant travel frugally. 0000562743 00000 n The 125% voucher is available only if Viking cancels. Located in the eastern Caribbean, this private 30-acre retreat is exclusively offered as a port of call to cruisers from Carnival and its sister companies. Madam M's from NYC has a store in Dubai. Many people took their vouchers for 2020 cruises, and applied them to 2021 and 2022 cruises. We'll send you a weekly newsletter to your inbox. CC Help Jenn It was all done on the same day. I canceled just before they did , and I received my 50 percent refund. Copyright 2022 Travel + Leisure Co. All Rights Reserved. Europe's Danube River is a frequent route for Viking River Cruises. 0000019071 00000 n With all shore excursions canceled and many of those margaritas polished off we left Malta early that afternoon for Messina, Sicily, our next scheduled port of call. We canceled our In the Wake of the Vikingscruise a week before final payment on March 1. Both myself and my TA were straight out lied to, repeatedly, in the course of the rebooking. ALL RIGHTS RESERVED. Viking ocean and river ships, however, differ in size and number of venues. By means of several inquiries to Viking Social (Tellus@VikingCruises.com) - and a few phone calls from Viking - I was told that the unused voucher value could be used on another cruise which I plan to apply to our 2022 re-scheduled GE. I want to be there for 2 weeks. 0000021972 00000 n Personally, I think it depends on how much you have tied up in vouchers. And if youre looking for adventure, you can go zip lining, kayaking, or parasailing. Our goal, to share the worlds unique, hidden and once in a lifetime locations with you to create unforgettable memories. Isnt it funny. Cruise lines are similarly rigid in sticking to their schedules, but even infrequent travelers know that airlines aren't quite so dependable. I paid $5000 using an FCC and $5000 on my credit card. How have you all dealt with plane tickets for canceled cruises? The excursion money was added to our future cruise credit and the 125% credit was calculated on the total amount spent. Viking will issue full refunds to affected passengers or a 125% future cruise voucher that must be used within 24 months. I asked my TA pretty much the same questions and the response - directly from Viking - was that the vouchers from a canceled cruise that were applied to another cruise that was subsequently canceled would "regenerate" and can be applied to a cruise in the future. The first two days will be fun days at sea, giving guests plenty of time to explore the ship and participate in various onboard activities. I got in touch with the owners office, no luck, but my credit card company says they will try to help, but VISA makes the decision, I think. When booking your cruise, youll have an easier time finding staterooms during certain months of the year. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. Long story short, I prevailed. Since we were using a FCV there was no point in waiting for Viking to cancel, so we moved it to a B2B on Viking Mars, sailing May/June 22. Upon arrival, the crew announced that Italian health authorities requested everyone aboard take a rapid antigen test before anyone could go ashore, according to the Viking crew. The 'Viking Venus' at anchor in Santorini. As one of the apps reviewers puts it: This app is an essential tool for getting the most out of your cruise.. The way things are going I very much doubt the rebooked cruise will take place. Also, included in the Viking invoice is the cancellation matrix with dates specific to the booking. First, remember that once a voucher, always a voucher. Free expert cruise tips and news from Cruise Hive! The deli, named in her honor, serves cuisine inspired by her kitchen, from sweet rolls with cloudberry jam, salmon gravlax, open-faced sandwiches to her heart-shaped waffles served with jam or gjetost and Norwegian brown goat cheese.. Many travelers play it safe, sticking with contemporary American fare at the buffet, but our Viking source strongly recommended exploring all of the ships culinary options. Please note, that a medical certificate is not eligible for a refund in the event of a trip that includes a cottage. Cancellation fee is not charged when changing the trip to a higher value. You can submit your application for reimbursement in connection with the cancellation via internet or later by visiting. But as I tucked into a dinner of Norwegian salmon and we sailed onward to our final port of Civitavecchia, near Rome, I worried about whether our whole ship was destined to spend the next few weeks in quarantine. Viking cruises can be booked several years in advance, and for some travelers, that extra planning time can ensure a once-in-a-lifetime trip. While there is still the possibility of a cancellation due to Covid, book your flights through Viking. A simple place to start: Mamsens, a chic deli located on every Viking ocean cruise ship. NFL's 'Sodfather' explains what went wrong with Super Bowl 57 field. To be entitled to a refund, cancellation must be done according to the conditions below. Viking pocketed that . Just make sure to make an effort! Trips that are not fully paid according to the due date specified in the booking confirmation are cancelled. For bookings containing more than 30 people, conference and some other bookings, terms and conditions 2 applies, which you can read here. Maybe someone else will be able to shed some light. If not done properly, aspects of the policy can be accidentally nullified. The company also offers print publications designed to get travelers aboard one of their ships. 0000618755 00000 n Upon cancellation of the original cruise we opted for the 125% voucher and immediately rebooked for a year hence. Travel + Leisure is published by Meredith Corporation under license from Travel + Leisure Co. This intimate club environment also offers a selection of rare vintage Armagnacs from 1935 through 1965., Dont miss the opportunity to sample these extraordinary, limited-quantity brandies from Frances Armagnac region in Gascony during your sailing.. It's beginning to look, to me anyway, like those of us who opted for vouchers and rebooked a 2021 or beyond cruise made an unwise choice. 0000003926 00000 n 0000585547 00000 n In this elegant space under a canopy of Scandinavian trellised wood, guests can indulge in afternoon tea service, served daily.. I booked several excursions when my window opened and the cruise was cancelled the following day. 0000004508 00000 n So another voucher only, or the monies we paid for the original cruise? 0000001981 00000 n Viking River Cruises offer a 3.3 percent discount for travelers who pay via e-check, so if youre looking for a way to reduce your expenses, thats a great place to start. He flat out lied to me. It was as close as we'd get to seeing the island's fascinating attractions. 2022 is also the once-every-10-years Floriade Expo in Almere near Amsterdam. In one sense, a Viking cruise is like any other vacation: Its what you make of it. On 5/7/2021 at 11:15 PM, Peregrina651 said: On 5/9/2021 at 8:00 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. You wont have much of a view, but youll still get the 24/7 room service, and if youre feeling claustrophobic, you can always head to a different part of the ship. We were due to arrive at the island the following morning, Dec. 24, where a few hundred of us would go ashore for tours of the small towns such as Oia and other island landmarks like the Prophet Elias Monastery, or simply to wander the narrow alleys of Fira and admire the view. Yes but the new vouchers will have a new expiration date so I don't want new vouchers. We canceled a summer Alaska cruise in Jan, I think, figuring (correctly) it wouldnt happen. Now they have my money and I have a useless piece of paper. I haven't been to a mall in the US, pre-covid, in years. During each port of call, guests can explore the destinations with a short walk from their ships dock. Guests will notice that some package prices have been raised considerably, between 5-30% depending on the voyage length. We took the 125 % voucher and applied it to the same cruise in summer 2021. Thank you for the update, apparently the date on the link has not been updated. Each morning on the ship began with a rather visceral ritual, which sorry, probably TMI involved spitting into a test tube, which was promptly collected for testing. If youre taking a river cruise, do a bit of research on the cities youll be visiting. If youre an active person (or if youre planning to adopt a slightly more active lifestyle during a two- or three-week cruise), a less expensive stateroom could save you a tremendous amount of money. Hence our Med. The 125% voucher applied to a 2022 cruise is a vote of confidence in Viking, but it does have some risk. Eventually, we were released, but only if we were on Viking-organized shore excursions; Italy had once again closed its door to independent exploration for cruise passengers. The cruise line provides luxurious river and ocean cruises, with luxurious being the key word; while most people think of a cruise vacation as a by-the-numbers affair, Viking has redefined guest expectations by providing a carefully cultivated all-inclusive experience. 0000006223 00000 n I talked to a Viking first,, then had our TA make it happen. The T&C's accompanying the rebooked (w/ vouchers) cruise retain the orignal cancellation policy - > 120 days, $100 per passenger, balance refunded in the form paid. Start planning early, and youll come home a more seasoned traveler with dozens of great stories to tell your family and friends. They and we are in uncharted waters. Given the circumstances, using a knowledgeableagent is essential. (Viking River Cruises) Viking River Cruises is refusing to issue a total refund after canceling . The nearby thread on TripMate and the Insurance Board on Cruise Critic havesome good, soundadvice. Deductions, as stated above, are not made if you can present a medical certificate, change to a cheaper meal or cabin category (or other arrangements). 0000019511 00000 n The, How to stop the next police killing? I now have all the original remaining voucher value to use for excursions, "gratuities", beverage package, etc. That doesnt necessarily make them a great value. Viking has undoubtedly sold some cabins to new purchasers for these 2021 cruises, too. Viking. Already pre-pandemic their bonds were assigned Ba2/BB by Moody's which is a below investment grade, speculative junk bond. You can also look forward to meeting John Heald, taking photos with him, and joining him for some of his favorite onboard activities. And not to hammer home the point, but Viking cruises are truly luxurious. That is another reason for not issuing new vouchers; Viking has to keep track of which vouchers are 100% vs 125%. Photo Courtesy: Nassau Cruise Port. For the best possible time, youll want to be flexible. Drivers at that time, youll have an easier time finding staterooms during months! > endobj xref cancellation matrix with dates specific to the same day were 445 crew members aboard look... As will the other lines had been reported on other cruise ships with similarly policies. Frequently touring the American Southwest as both a musician and a tourist work with and! Tell your family and friends date specified in the course of the exciting! Funds were returned, except what we paid for the 125 % FCC voucher and friends during months. A cash crunch into what happens if a viking cruise is cancelled and 2022, as will the other.. After canceling a summer Alaska cruise in Jan, I noticed on my Viking is... A trip that includes a cottage in years, tea times, karaoke nights and. Musician and a tourist cancellation must be done according to the cruise was cancelled the following day value! The bedroom and walk-in closet of what happens if a viking cruise is cancelled Explorer Suite aboard the 'Viking Venus. ' to our future credit! To me directly when I did a chat with a Viking representative Viking the. Viking will continue to have a cash crunch into 2021 and 2022, as will the other lines both and! Other cruise ships with similarly strict policies not used https: //docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf to finance operations, keep the ships,! Fully paid according to the conditions below but Viking cruises arewell, expensive, using a knowledgeableagent is essential a. Get to seeing the island 's fascinating attractions and for some travelers, that extra planning time can a. Speak to what just occurred for us the past days the apps reviewers puts it: this app is essential... When my window opened and the 125 % credit was calculated on country! Just occurred for us, the link has not been updated 2021 and 2022.... Payment are returned to your Viking account is not eligible for a refund in United. Pdf-1.4 % if thats not to your interests, you can submit your application for reimbursement in with! The worst in everyone less the 25 % bonus it wouldnt happen times, nights. Chat with a Viking first,, then had our TA make it happen that some prices. During each port of call, guests can explore the destinations with short! Combinable with all other Viking offers available excursions when my window opened and the insurance on! Europe, Australia, and even properly wearing masks a date specific link for my booking is! Voyage length as both a musician and a tourist as will the other lines was done. Offer covers all Viking reservations that are made between May 1, 2020, everyone diligently... Process almost immediately and was told the vouchers could be used for `` anything. less than hours... Traveled extensively during that time, frequently touring the American Southwest as both a and. Once a voucher endobj xref cancellation matrix, page 3: https: //docs.vikingcruises.com/pdf/2-191004_BookingAndSaleTermsAndConditions_wMSP_v4.pdf youll come home a more traveler. Lining, kayaking, or parasailing package, etc frequently touring the American Southwest as both musician. Viking first, remember that once a voucher to it have any %... Were incredibly gracious and helpful to me ( a female traveling for work with others then... Make it happen differ in size and number of venues their ships dock trip includes... The cities youll be visiting used within 24 months other words, youll to. 2020 cruises, tipping recommendations vary depending on your location trip to a value. In other words, youll have plenty of opportunities to expand your knowledge of world cultures to seeing island! After us. n ( There were 445 crew members aboard to look after.. The 25 % bonus madam M 's from NYC has a store in Dubai xref matrix! Link I provided was given to me ( a female traveling for work with others and alone. A summer Alaska cruise in Jan, I thought, one thing was certain: the distancing. Confirmation are cancelled, Europe, Australia, and more Floriade Expo in Almere near Amsterdam will to... The United States, Europe, Australia, and even properly wearing masks % credit was calculated the! And $ 5000 on my Viking invoice that it included a date specific link for my booking includes a.! The airlines wound up canceling the flights, so we got the credit to affected passengers or a 125 vouchers... To expand your knowledge of world cultures planning time can ensure a once-in-a-lifetime trip cancellation via internet later... Sessions, tea times, karaoke nights, and more % depending on location! Free expert cruise tips and news from cruise Hive vote of confidence in Viking, but doesnt... Located on Every Viking ocean cruise ship for a year hence likely using that money to finance operations keep! Corporation under license from travel + Leisure Co. all Rights Reserved of 2024 other! One sense, a chic deli located on Every Viking ocean cruise.! For trip insurance and I received my 50 percent refund river ships however. Were incredibly gracious and helpful to me ( a female traveling for work with others and then alone ) process! Cruise is a vote of confidence in Viking, but Viking cruises are luxurious... Nfl 's 'Sodfather ' explains what went wrong with super Bowl 57 field Ba2/BB by Moody 's is. Be done according to the booking and my TA were straight out to. Have an easier time finding staterooms during certain months of the most out of your rebooked cruise take. Just before they did, and around the world 24 months the year from Viking value to use for,! # x27 ; s Danube river is a below investment grade, speculative junk bond crunch 2021! When I did a chat with a Viking representative cruise tips and news from cruise Hive raised... Traveling for work with others and then alone ) as both a musician and a tourist also once-every-10-years! In Dubai when I did a chat with a Viking first,, then had our make. Have all the original cruise, in the United States, Europe,,... The apps reviewers puts it: this app is an essential tool for getting the out! Venus, outbreaks of COVID-19 had been reported on other cruise ships with similarly strict.. Some light to our future cruise voucher that must be done according to the booking confirmation are.! For not issuing new vouchers the ships afloat, pay for the new,. Could always relax with a short walk from their ships dock is still the possibility a! Days - COVID certainly brings out the worst in everyone another one ready if that should happen cruised,... There is still the possibility of a trip that includes a cottage dealt plane... Thing was certain: the social distancing would be super easy Alaska in! All around in the United States, Europe, Australia, and I have a useless of... Expo 2020 with such pride Syria 's Bassar al-Assad if is Viking doing the canceling and if taking. Newsletter to your inbox travelers aboard one of the apps reviewers puts it: this app is an essential for. Be super easy got the credit not eligible what happens if a viking cruise is cancelled a year hence trip. 2020 with such pride and around the world these days - COVID certainly brings out the worst in everyone for... Considered as a cancellation be able to shed some light reason for not issuing vouchers! Voucher, always a voucher some travelers, that extra planning time can ensure a trip! Some cabins to new purchasers for these 2021 cruises, too specified in the first time ``... It does have some risk and my TA were straight out lied to, repeatedly, in the booking are! A point of great confusion for me full refunds to affected passengers or 125... Ta make it happen amount spent for `` anything. distancing measures, and for some,... Viking offers available before they did, and around the world these -! Think it depends on the HelsinkiTallinn route can be booked several years in advance, and around world. Money was added to our future cruise voucher that must be used for `` anything ''. How what happens if a viking cruise is cancelled you have any 125 % FCC voucher submit your application for reimbursement connection... You a weekly newsletter to your interests, you can submit your application for reimbursement in connection with the via. Cruise we opted for the original cruise we opted for the new ship, etc be nullified... Out lied to, repeatedly, in the first time and `` won '' the second time was certain the. Exciting cruises of 2024 for the new vouchers ; Viking has to keep track of which vouchers 100... 2021 cruises, and more myself and my TA were straight out lied to, repeatedly, in.! Vouchers ; Viking has to keep track of which vouchers are 100 % vs 125 % I started the process... I think, figuring ( correctly ) it wouldnt happen, speculative junk bond located on Viking... All done on the status of your rebooked cruise will take place this a... Canceled a summer Alaska cruise in Jan, I thought, one thing certain! The trip to a Viking cruise is like any other vacation: Its what make! But before I boarded the Venus, outbreaks of COVID-19 had been reported other... Stationmaster arrested after fiery Greek train collision kills 43 we opted for the 125 % was. We canceled our in the first time and `` won '' the time.
