We may also suspend the Service: a) if you do not pay us (see clause 7.10); b) if you misuse our network or do not comply with our Acceptable Use Policy (see clause 8.1); or. Set-up with YouFibre is free and their contracts are 18 months as standard. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). 17.2 Emergency Services. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Had an issue due to an upgrade on the system. 17.6 Porting Date. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. 19.8 Termination wont affect prior rights. making sure your network and devices are properly password protected, up to date and running appropriate security software. Contacted customer services, which was answered promptly and sorted straight away. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. As part of our standard installation, we will also do a mini-Wi-Fi survey to find the best location for your YouFibre Wi-Fi router. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. This IP address will be re-assigned to us or to another customer if your Service is disconnected or ended for any reason. a checklist of all the things you need to do in advance of the installation and what. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. If you are moving to a new house, please contact us. Well aim to move your number and have it working within 1 Working Day of the Porting Date. 10.5 We are not liable for certain losses. YouFibre are a relatively new broadband provider operating mainly in the North East of England so far. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. Anyone can write a Trustpilot review. First class customer care! YouFibre has 5 stars! Which broadband deals are available in your area? We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. Thank you very much. After service call to make sure everything was ok on the day. Their offerings are simple and generously priced. Annie YouFibre Customer Experience Supervisor RO Rob 2 reviews GB 4 days ago Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. over the internet. It replaces any previous agreement or understanding between you and us about those Services. Our staff are all trained on the Complaints Code and use it in the complaints process. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. If you are ending our Contract for a reason set out at (a) to (d) below, the Contract will end, and we will refund you in full for any Services which have been paid for but have not been provided (if applicable). This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. However, if we end your Contract before any connection to our Services and this isnt due to your fault or anything youve done or not done, well refund any future Charges you have paid. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Firstly with the service less than a week from order to installation. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. We've got a full guide to fibre broadband without a contract. 10.6 Maximum liability for loss or damage to property. 8.8 Recording calls. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! 16.1 How we will use your personal information. This means speed can easily be lost between the cabinet and home, as well as capping the total speeds available to customers because of the limitations of the technology. Hi Stephen,Thank you so much for your kind review of Elaine. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. When we become aware of a network fault outside your property boundaries, we will do our best to ensure it is diagnosed and repaired as soon as possible. You understand that it could take a longer or shorter time and may depend on things outside our control. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. Our support team are available 8am-8pm daily, either via live chat or phone. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. I've enquired but they don't have pricing for it yet. Hi Jane!Thank you for your great review of Dustin! Better to ask the way than go astray. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! | Read 1,341-1,360 Reviews out of 1,741 We may charge you for re-activating your Service at the end of the period of suspension. 17 Special terms regarding Telephone Services. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. The speed is as advertised both up and down both outside the house and in was left as I would have liked. 9.3 Restoration of Service following suspension. 14.1 Returning Equipment. Any provision of this Contract that expressly or by implication is intended to come into or continue in force on or after termination of this Contract shall remain in full force and effect. 24 month minimum term. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! Not had the advertised speed (1000Mbps) since installation. We really appreciate the time taken to write reviews as we understand how valuable your time is. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. 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