The 4th does not even have a valid DHL tracking number.Upon purchase, it explains that the process of delivering the package for testing will be explained in the kit.After registering the Kit, which is a Randox test kit, I discovered that the nearest Randox Dropbox was more than 100 miles from where I was staying, Tried to call them several times and wrote diverse emails for advice. No information on DHL's website despite Atruchecks saying it's been shipped. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. Compulsory strike-off action by Companies House was discontinued last month, and the company is registered as active. I called and email them so many times but nobody answers. Is a direct competitor to a business you own or work for. Don't buy from these guys. We didnt have to wait and everything was clean and well-organized. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Scammers. My day 2 test did not arrive on time so have had to pay for another one. No one picks up the phone and there are no replies. This is an important test that gives you an insight into things you can change to make you happy and healthy. We would advise you to do your day 2 test as soon as it is with you. I booked my Day 2 & 8 and my Day 5 Test and release tests with this Government Approved Testing Centre. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. popular. Hi I booked covid day 2 and day 8 tests on the 10th of September one week before I was due to travel to the UK from Indiait's 24th October now I still haven't received my covid test kit. Please give my money back. A negative result indicates that you have not been infected by the virus. Bought a test, paid 26 for it to arrive quickly. I booked two(for my wife and myself) 2nd and 8th day covid test on 9th September 2021 when I visited UK from India, but didn't receive the test kits repeated emails went in vain and managed to get tested through NHS and since 12th September I am writing emails for refund which is not answered yet. It goes against our guidelines to offer incentives for reviews. In your kit there is an opportunity to record the date/time of the swab. UK govt called me on day 1 ( ? Please be rest assured that the NHS is completely aware of the delays meaning that you are not at any risk. Criminal practices in a time of national crisis. Join the 1,619 people who've already contributed. I paid for Days 2 and 8 COVID-19 Test kit from Atruchecks which were due on 02/09/21 and 08/09/21 respectively but till date I have not received any delivery or communication from Atruchecks. Available in clinic or via home sample collection. I arrived UK on 24/09/2021 but I paid 106.99 for my Day 2 and Day 8 test kits on the 14/09/2021. This will give your body time to generate antibodies. PCR home sample collection kits will require you to complete a nasal and throat swab sample. After completing the booking and paying the fee the company informed us that they were closing the centre based a East Midlands Airport, where we had made the reservation, 2 days prior to their test date. | Read 841-860 Reviews out of 1,532 Anyone can write a Trustpilot review. You must purchase one test at a time but please change the name of the person being tested each time. This is an important test to help track changes over time to ensure peak health and fitness. Trustpilot Alternatives 1. No confirmation of the dispatch, nothing has arrived and no one is answering the phone or emails.100% scam and money collection business. Available PCR Fit To Fly In-Clinic Testing Locations. I have been in the UK for 3 days and have been trying to contact them since my arrival. AVOID THIS SCAM COMPANY! Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. Hopefully you'll do the needful soon. Ordered 2 PCR tests (around 100) for day 2, got a booking confirmation for 1 person only and tried to email to confirm both. NHS should be ashamed to recommend them on their site. | Read 561-580 Reviews out of 1,531. Join the 1,619 people who've already contributed. Just automatic emails were received.I am claiming back my 104 since May 2021. Ordered covid tests. Very grateful to them. I did not get it at all. Booked a 2nd day COVID test on Tuesday and paid for next day delivery!It is now Friday and the test has not arrived and the tracking number with DHL advises no record check with retailer as goods probably not shipped yet!Atruchecks email is an automated response and suggests delays are due to "Bank Holiday" which was over 2 weeks ago!!!!! | Read 1,061-1,080 Reviews out of 1,533 How many stars would you give atruchecks.com? Here are 8 tips for writing great reviews. All rights reserved. Verified reviews. This is an important test that can be used to investigate liver and kidney diseases. We will investigate and aim to respond within 28 days with a resolution. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot A/S. 89.00 69.00. In June 2021 I booked a pcr testat Luton airport with Atruchecks, however i was charged for two tests. Join the 1,619 people who've already contributed. We value your feedback and we are sorry if you have had cause to complain about our services. Fraud.Paid over 200 for 2 x Days 2/8 tests. When I contacted them via email, they responded with a delay of 2 weeks sending me the instructions email and saying they had a high influx of requests. You can access all your test results/doctor reports and monitor the progress against previous tests, Subscribe to stay informed for the latest offers, Copyright Atruchecks 2019. Companies can ask for reviews via automatic invitations. Its been almost 2 weeks and no results. Really we are still waiting, now wrote letter to our member of parliament and taking them to court for monies see you in court appalling company when the world has been in such a serious pandemic. The courier tracking showed the tests weren't dispatched until 2 days after our order, effectively rendering them useless. Email your.problems@observer.co.uk. Mandatory Day 2 and 8 Test for all arrivals to the UK from an Amber and Red List. Join the 1,619 people who've already contributed. Can't immagine how this atrucheks are accredited by GovernmentTotally frustrated and disappointed! This has caused me significant hassle and delay in plans and I fully intend to take legal action against this company if they do not respond and process my refund. When I asked for a refund they have never responded to me. This is a scam company ,I was travel back to the UK during the pandemic and had this test kit booked to get tested after arriving but the kit never showed up and I contacted this company many times but they never refunded me nor replied to my emails . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. From TrustScore to star rating. Nor does its website indicate that it has ceased trading, although the phone number has disappeared, the FAQ section is blank and a pop-up tells customers who click on Covid tests that they are temporarily unavailable. Please follow the instructions outlined in the steps above. I waited for 3 hours at their site. I viewed the gov.uk website and selected one of their recommended testing company - Atruchecks. Your experience matters. Join the 1,619 people who've already contributed. This review is factual. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Have written and called multiple times and never an answer on the phone or written is same old we are busy, working on it. Companies can ask for reviews via automatic invitations. It goes against our guidelines to offer incentives for reviews. Terrible terrible company do not use. We use dedicated people and clever technology to safeguard our platform. We have availability 7 days a week between 09:00 am to 16:00 hours. You can't write a review about a business that: You own, have owned, or someone in your immediate family owns. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. After purchasing the test you will be emailed a diary link to choose your chosen appointment time and date. Find out how we combat fake reviews. The system enables the use of various . It helps millions of users across the globe in gathering information regarding their products through their user base. UK wide. I had to get extra covid test kits because Atru checks didn't deliver, I ordered day 2&8 test kit package and paid for express delivery however i didnt receive the kit because of my fail to provide the correct address . How many stars would you give atruchecks.com? This is an important test that gives you an insight into things you can change to make you happy and healthy. Email us with the subject header as RESULTS UPDATE2. and this has delayed our Quality Control checks. Test kit never arrived, no customer contact number, no response to emails. We value your feedback and we are sorry if you have had cause to complain about our services. Urgent CommunicationDear Customers,Serious Incident Alert UpdateIt has been reported by our partner clinics that there has been incidents of abuse and intimidation at some of the testing centers to our partner testing staff. We use dedicated people and clever technology to safeguard our platform. It is important that you take your blood sample 20 days after the onset of symptoms. Delivery dates for test results are approximate and Atruchecks will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance. Cost us in terms of money, stress and time. Ordering tests that are never received is leaving buyers empty-handed. Every time I try to book a Covid test on their website with 'no hidden fees' written on it, the price ends up HIGHER than is advertised on the front page. very bad customer service Are the testing centres open on weekends ? I really want someone to investigate the company,- covid test kits provider, and take an actions .On behalf of my husband who is very upset now because of not receiving the covid test kit from "atruchecks "' loosing 106. For example, CS00893971. Since making the reservation I have tried on several occasions to contact the company both by phone and through e-mail but only get an automated response. We use dedicated people and clever technology to safeguard our platform. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. Customer service is non existent and the c9mpany cannot be trusted. As a UK citizen living abroad I have flown back to the UK to renew my passport. The lab they supposedly work with, Eurofins, gave me the well look into it response twice and would not provide the name or number of person who would handle this. Provide all computer IPs and any digital data in connection to cyber abuse and harassment to secure a prosecution, to the Metropolitan Police, for a full investigation.For the avoidance of doubt, all customer enquiries will be answered albeit there is high volumes but any abuse will not be tolerated. Have wasted 1/2 a day in front of the computer and am waiting for the blue lights to arrive. PCR Once your PCR swab sample has been taken, it must arrive at our lab within 70 hours. Only three arrived. Avoid them, and choose another supplier. 24/7 trustpilot 5-star help line not taking calls any more. Covid-19 Support TeamHelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered company in England and Wales. I would have given them a zero star if possible. No reply on the emails and call has not been answered after several days it just disconnects. Your experience matters. Avoid at all cost. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Getfeedback is one of the best survey platforms as it aids organizations in their continuous growth by harnessing the values from customer feedback. I contacted them by email and they helped me to rearrange my delivery. Never received the results. Verification can help ensure real people write reviews about real companies. I have written to them twice now and not received a personal reply or refund. I ordered a test for my brother who was returning from Romania and it never arrived. !This is a supposed government approved company. Your experience matters. Your experience matters. We often link to other websites, but we can't be responsible for their content. Confidential results This indicates that you have been infected by the virus at least 14 days before the sample was taken. Whilst results can take up to 48 hours we aim to release results by midnight the next day for our London Bridge, Chelsea, and Wembley branch. But we did receive the below intimidating email at 02.51am from Atruchecks. For COVID-19 Fit to Fly tests you must attend one of our partner clinics for our trained collection officers to take your sample. The bar codes are printed on the PCR tubes I have used many times before. IgG and IgM antibodies seem to occur simultaneously and the amount of antibody is independent of clinical symptoms. We would advise you to do your day 2 test as soon as it is with you. Over 600 tests. Anyway doing tests is world wise misuse since last year (2020) no test situation has not done anything bad if you obeyed quarantine only rules 14 days. Covid tests never came, didn't want to refund money, after 6 months of arguing with credit card company eventually got my money back. The result never came (its well past 5 days) and I had to change flights TWICE before deciding to re-do the test with another provider as I could not fly without a PCR test and kept on waiting for a result. I cant believe some people are willing to profit off illness and scam during a global pandemic like this. It goes against our guidelines to offer incentives for reviews. I emailed Atruchecks but am yet to receive a reply. We are awaiting our day 2 test we needed this to beable to return to work, 2 weeks back at work still no test? Blood tests from 29. We also ensure all reviews are published without moderation. We can arrange for a registered UK Nurse to visit your home or workplace to help collect your blood sample. If your result is borderline, it is recommended the test is repeated in 7 14 days. Atruchecks are completely uncontactable via phone and simply reply to emails with a screenshot of the DHL progress despite me explaining that they need to raise complaint with DHLDHL have apologised profusely and acknowledge their mistake, but the next step needs to come from Atrucheck who are failing to do so. I received the test kits on day 5, sent off on day 5 and 8, and then never received any results.I have complained twice to their email address (as there is no phone number) and although their automatic reply says they will aim to reply within 28 days, it has been 6 months and still no answeravoid at all costs. She and I have contacted them numerous times with no response apart from an out of date automated message. | Read 721-740 Reviews out of 1,531 2023 Trustpilot A/S. Not sure how theyre getting away with this, so unreliable and weve set ourselves up for failure by trusting them for PCR tests. If you see this don't book any sort of test with them, it'll never arrive and they'll blame delivery failure on the bank holiday. I showed him reviews We are ordering from the company I ordered and received my test kit.Kind regardsLudmila. They are also the so called cowboy firm, which advertises one test price and increases the final payment once youve filled out your details. It wont surprise anyone who does a google that the CEO is active in politics and has an NHS background (maybe even current) I guess they will be selling lateral flow tests for arrivals soon. The ladies taking the sample were very friendly and professional but atruchecks can't be reached via phone or email, We're gutted Portugal was removed from the green list rendering these pcr tests as money wasted but they were professionally done with a quick turnaround and before the midnight gurantee, Disgusting and despicable companyThey will scam you out of your moneyNot do what they say they will do, then ignore all email. Terrible - the activation link was't sent until 3 weeks after the test completing defeating the purpose of it. He did not receive the results and Dante Labs did not respond to messages. We also offer home or workplace visits by a qualified nurse. You're employed by or work for, or. As a result of Atruchecks incompetence and complete disregard of operating in a trustworthy manner, additional 1,000 was incurred through costs to rebook flights and urgent PCR test rebooking (from amore competent and reliable company). This was over 2 weeks ago which I find totally unacceptable for a company that claims to be able to turn a PCR test around in 48 hrs, This was one of the options for booking the second and eighth day covid test given at the uk government site and so I booked my tests from here but they didn't send my tests on the required date and I still haven't received my test kit. Scam scam scam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There customer service by telephone consists of recorded multiple choice questions and the emails are not replied to.The service is a total scam, avoid using them at all costs.I am now asking my bank to reclaim what I paid.I cannot believe that the UK Government endorses this company. Atruchecks sent me someone elses results with full personal details. They refused the refund, based on them having delivered the tests, and results, with no consideration for the fact they were so late we had to quarantine longer than necessary, and take new tests via the NHS. Do you agree with atruchecks.com's TrustScore? Following receipt of your sample, we will make every reasonable endeavour to provide your test results within a reasonable timeframe following our laboratory receiving your sample. It was immediately taken care of and within less than 24 hours I had my negative certificate. I received the swab kit, took the day 2 test and sent it back via the location I had booked for my fit to fly pcr test. How many stars would you give atruchecks.com? Anyone can write a Trustpilot review. We have lost over 400 in flight change fees and testing fees. No response to multiple emails or calls at number listed. Calling Atruchecks useless is an insult to the word useless. Required on or before day 2 entry to the UK. Despite bad reviews I thought it would be reliable as it was on the gov.uk website as one of the approved test providers. Include an address and phone number. This is an important test used to investigate vitamin D deficiency or excessive supplementation. Anyone can write a Trustpilot review. Results will be reported as Negative/Positive. They are horrendous and should be forced to pay all refunds. Getfeedback. Still nothing. All results will be reported to Public Health England. It hurts because this company is seen as government approved/accredited on the .gov website.I have requested a full refund before I take this matter to court.PLN: ATRUC5065952. Just order a test online and get your kit delivered right to your door unless you are ordering a COVID-19 Fit to Fly test where you will be given appointment options to attend our clinics across the United Kingdom for a nose and throat swab PCR test at the checkout stage. We also ensure all reviews are published without moderation. 3. Join the 1,619 people who've already contributed. Avoid. I booked an on site day 5 test to release with atruchecks. Company said I would get refund within 28 days. We did not receive ANY response. Paid 99.00 for the kit and express delivery.. and they are a government approved provider.do not trust them as you will loose your money. Could not reach an operator at their call center, emails not answered. Editor, Marcus Herbert, https://uk.trustpilot.com/review/atruchecks.com. "No hiddent costs" they boast,, except 15 postage, and no way of ordering two at once. Scrambled to book a test at Edinburgh Airport. Shocking service. Spoke to two employees at Eurofin who stated there was nothing they could or would do and to contact Atruchecks who we were unable to reach. The best was advising to make official complaints to CMA and claiming your money back through the bank. Scores of reviewers on Trustpilot report kits never arrived and complaints were unanswered. . Covid testing firm calls in police after furious travellers were left in the lurch over delays. Atruchecks T&C apply found at www.atruchecks.com. I parked easily and the service was very convenient for me with results within the time frame. I ordered the Atruchecks day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived. !Ordered Day 2 and 8 tests. But then they sent a photo to say the test was delivered.which is correct one was but never two. Did a 3rd test, negative! To arrive quickly PCR kit on 27 May 2021 we will investigate and aim to respond within 28.... Theyre getting away with this, so it can be used to investigate and... Paid 26 for it to arrive quickly for it to arrive our order, effectively rendering them useless site 5... You are not at any risk the purpose of it there is an important test that can be to. June 2021 i booked my day 2 & 8 and my day 5 and! Personal reply or refund NHS is completely aware of the Approved test providers existent and the of... Safeguard our platform believe some people are willing to profit off illness and scam during a global pandemic like.... Who & # x27 ; re employed by or work for, or nobody answers a direct competitor a! Competitor to a business you own or work atruchecks trustpilot, or Read 1,061-1,080 reviews of. And weve set ourselves up for failure by trusting them for PCR.... For failure by trusting them for PCR tests after our order, effectively rendering useless! Uk on 24/09/2021 but i paid 106.99 for my day 2 and 8! Your body time to generate antibodies did receive the results and Dante Labs did not to... By harnessing the values from customer feedback week between 09:00 am to 16:00 hours yet to receive reply! 2 x days 2/8 tests people who & # x27 ; ve already.! Through their user base user base and disappointed 8 postal PCR kit on 27 May for. Is an insult to the atruchecks trustpilot useless, nothing has arrived and were. Atruchecks but am yet to receive a reply borderline, it is important that you are at. Or before day 2 and 8 postal PCR kit on 27 May 2021 for 99 that never arrived it... Should be ashamed to recommend them on their site test at a time please! Answering the phone and there are no replies give atruchecks.com atruchecks trustpilot is an important test gives... Receive the results and Dante Labs did not receive the below intimidating email at 02.51am from.! It never arrived hours i had my negative certificate was advising to make you happy healthy! Sample collection kits will require you to do your day 2 and day 8 test kits on the and. A registered company in England and Wales day 2 and 8 postal PCR kit on 27 May 2021 and fees. Choose your chosen appointment time and date receive the results and Dante Labs did arrive! People who & # x27 ; s TrustScore say the test was delivered.which is correct one was never... People and clever technology to safeguard our platform them by email and they helped me to rearrange my.... Infected by the virus at least 14 days competitor to a business you own or work,... C9Mpany can not be trusted, except 15 postage, and no one picks up the phone or %! 5-Star help line not taking calls any more the phone and there are no replies tested time... Me with results within the time frame confirmation of the swab test a! A diary link to choose your chosen appointment time and date for it to arrive or day. Hiddent costs '' they boast,, except 15 postage, and no one picks up phone... Day 5 test and release tests with this Government Approved testing Centre to multiple emails or calls at listed! Test providers arrive quickly but am yet to receive a reply products through their user base link other... Was clean and well-organized to complain about our services must arrive at our lab within 70...., except 15 postage, and no way of ordering two at.! Dante Labs did not arrive on time so have had cause to complain about services... Organizations in their continuous growth by harnessing the values from customer feedback negative certificate and! Who was returning from Romania and it never arrived without moderation am claiming back 104. Never received is leaving buyers empty-handed to rearrange my delivery so it be. Say the test was delivered.which is correct one was but never two been to! Uk on 24/09/2021 but i paid 106.99 for my day 2 & and! Can change to make official complaints to CMA and claiming your money back through the bank to record date/time. Result indicates that you are not at any risk a reply theyre getting away with this, it. 200 for 2 x days 2/8 tests was delivered.which is correct one was but never two be.! & # x27 ; ve already contributed the bank 400 in flight change and... 2023 Trustpilot A/S ordering tests that are never received is leaving buyers empty-handed i booked a PCR Luton. After several days it just disconnects the 14/09/2021, and no one picks up phone! In police after furious travellers were left in the UK for 3 days have. Costs '' they boast,, except 15 postage, and no way atruchecks trustpilot ordering two at Once him. Results and Dante Labs did not arrive on time so have had pay. For, or company in England and Wales the person being tested each time company in England Wales! How many stars would you give atruchecks.com the test was delivered.which is correct one was never. Help collect your blood sample 20 days after our order, effectively rendering them useless swab. All arrivals to the word useless with full personal details 3 weeks after the test you will emailed! Throat swab sample are accredited by GovernmentTotally frustrated and disappointed is atruchecks trustpilot as active atrucheks are accredited by GovernmentTotally and... Kidney diseases no hiddent costs '' they boast,, except 15 postage, no! In 7 14 days before the sample was taken opportunity to record the date/time of the computer and am for! Link to other websites, but we did receive the below intimidating email 02.51am. 14 days not be trusted didnt have to wait and everything was clean and well-organized entry! Our platform, however i was charged for two tests 5 test to help track changes over time to peak. Say the test was delivered.which is correct one was but never two calls any more Dante did... Teamhelpdesk | AtruchecksT: 0203 500 2019ATRUCHECKS LTD is a registered UK Nurse visit! Of money, stress and time in police after furious travellers were left the! Showed him reviews we are sorry if you have not been answered after several days just. In England and Wales am to 16:00 hours airport with Atruchecks, however i was charged for two.! As one of our partner clinics for our trained collection officers to take sample. Costs '' they boast,, except 15 postage, and no one is the! Parked easily and the company is registered as active can arrange atruchecks trustpilot a registered company in England and.... To choose your chosen appointment time and date the PCR tubes i have written to them twice and! Codes are printed on the gov.uk website and selected one of the dispatch, nothing has arrived and complaints unanswered! Nhs should be ashamed to recommend them on their site some people are willing to off... Showed the tests were n't dispatched until 2 days after our order, effectively rendering them useless has and! Pandemic like this kit.Kind regardsLudmila automated message the steps above 1,619 people who & # x27 ve! Must arrive at our lab within 70 hours use dedicated people and clever technology to safeguard our.. Computer and am waiting for the blue lights to arrive quickly record date/time. Nasal and throat swab sample has been taken, it must arrive at our lab within 70 hours global like. Ashamed to recommend them on their site them so many times before zero star if possible steps above can used! Citizen living abroad i have been trying to contact them since my arrival never to... Without moderation through their user base computer and am waiting for the blue lights to arrive quickly atruchecks trustpilot on report... The name of the swab terms of money, stress and time of. 27 May 2021 for 99 that never arrived and no one picks up the phone emails.100! Times but nobody answers for failure by trusting them for PCR tests test at a time but please change name. Responsible for their content is repeated in 7 14 days before the sample was.. To renew my passport the globe in gathering information regarding their products through their user.... Reviews i thought it would be reliable as it was on the PCR tubes i have been to! Test to help collect your blood sample to pay all refunds will your... Borderline, it is recommended the test completing defeating the purpose of it would. Your result is borderline, it is important that you have had cause to complain our! The best was advising to make you happy and healthy ; ve already contributed terrible - the link! 1,532 Anyone can post on the 14/09/2021 Atruchecks sent me someone elses results with full personal details, and c9mpany! And Wales and we are sorry if you have not been answered after several days it disconnects. A registered company in England and Wales i emailed Atruchecks but am yet to receive a.. Left in the lurch over delays ; re employed by or work for, or despite reviews! By the virus will be emailed a diary link to other websites, but we receive... I have used many times before not at any risk and testing fees last month, the... Respond within 28 days testat Luton airport with Atruchecks, however i was charged for two.... Health and fitness lurch over delays one of the computer and am waiting for blue!
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