Modified Item: No. [protected]@eaglemoss-service.com As such, they are now worthless pieces of junk. Since Eaglemoss already included the 1955 white wall wheels in Special Issue #3 during the main build, it only makes sense that they offer the other pieces necessary to display your model in any of the three movie forms. i am just posting this so others who post here will know that eaglemoss will not be doing the shipments right now [unless they come back]. [protected] when they Ship your parts they send the actual payment request. The last issue I received from eaglemoss was issue 28. Entering administration is the equivalent of filing for bankruptcy protection in the U.S. Enterprise NCC-1701-D. Now, PCT/IXO owns the customer database for these products and are working on reestablishing licensing and distribution to customers. Unfortunately, no. they have been graciously posting updates for this situation we all find ourselves in. Thank you MARVELPHX for taking the time and staying on top of this! Consumers complaining about Eaglemoss most frequently mention customer service, tracking number and credit card problems.Eaglemoss ranks 21st among Comic Books sites. I created this site to share my own build progress and hopefully offer hints and tips I discovered along the way. Thanks! Without their help and dedication to this hobby and the community many of us (including myself) would have been lost. Thanks alot:), Is anyone else sitting around going. I was in heaven with the preorder from Eaglemoss I am a HUGH batman fan and was looking forward to that build so much!!! The more information PCT/IXO receives about the waiting customers and where they are at in their builds, regardless of country, the more they will be work with to make it all happen. So again, will be curious to see if that will still be available to us. Unfortunately at this point, any premium deal you had with Eaglemoss (EM), or any monies paid to EM, need to be chased after via your banking institution. However, since Eaglemoss stopped sending orders back in November 2021, it has been 10+ months since these parts were made. Is there anything I can do? Free shipping for many products! Todays batch run was limited in scope so they could test their system. Unfortunately, no. - eBay Money Back Guarantee - opens in a new window or tab, Report this item - opens in new window or tab. Thank you so much for the tip on manually entering your email. she said nothing at all is going to interfere. Not responding to my emails and phone is no longer in service. So just to clarify do you continue your own version (resin etc) or the stock one? I am just a builder like everyone else and excited to finish my models! I have had 2 emails asking me to complete the survey for my Ecto 1. I think this build-up got buried in licensing issues. So happy were finally herebut has there been any info on how long before the Ecto builds are ready to go? For the Eaglemoss DeLorean, I had to buy a partial build of the first 20-30 issues or so off of ebay, and the I was able ro purchase the remaining issue through hlj (the Deagostini release). [protected]@gmail.com please and thank you. Hi MarvelPhx. The right hand door has been produced with the wing mirror attached. Issue imagery by Fanhome Inc. MyBTTFDeLorean.com is not affiliated with either company and is a personal, non-profit site. One question you might ask in the future if you get the chanceare they planning on retaining magazines and binders as part of the program, or just part sales? Description Unit price Qty Amount . The Eleanor was the only Mustang I was interested in building. Something went wrong. A week before USTE 2021, I realized I still had a few more issues of the Eaglemoss kit to go and the remaining parts wouldn't make it in time to have the DeLorean finished for the GCM Racing Gallery at the event. as of july 15th eaglemoss is under "Notice of Intent" [chapter 11]. where did you find out they went bankrupt? This consists of the hood box/electronics, railroad wheels, and a section of track base. Fanhome/DeAg is a separate company and are under NO obligation to provide the same service agreements that may have existed in the past. A hanging, but I'd accept a full refund or the remainder of issues needed to complete the build. We also took time to produce all the missing parts to allow you to finish your collection and, last but not the least, we have also been in contact with licensors and publishers involved in these collections, in order to find the best way forward. Thanks a lot for the info, i was very upset about how eaglemoss didnt contact any costumers, my son was super excited about building the DeLorean and sucks to think that it will never be complete. They only charge when they ship the parts. I have never had such a bad experience in customer service any where! this is the best info on this situation that i can give. from United Kingdom as my other posts you can keep upto date on the progress via https://mypartworks.com/blog/eaglemoss-bankrupt/ I found out by a youtube video from a channel i do not trust then went to mypartworks(. I have the same question about the Ecto-1 Proto pack which I was emailed about, but never charged nor delivered. So, if you are not interested, contact Eaglemoss after your Issue 130 shipment and cancel. You did the job that the companies did not do. Now they are in stage 71 to 74 and they publish new ones monthly. It is unknown at this time if the EM DB5 will ever return. I have the ECTO, Eleanor, and Enterprise all on hold and want to complete all of them but I am unsure if Ill be able to do all three at the same time. This is great, thank you! We are only going to be offering a standard sub to start with, when premium is ready (still working with the licensor on some aspects of the collection) we will let any new customers know how to upgrade. they have promised to let us all know what will happen and get the kits to us some how. Whilst others washed their hands of it you kept the community informed and gave us all hope which has now been rewarded as long as Fanhome stay in business! Yes, you can pause the subscription for up to two months max at a time. also if you check shop.eaglemoss you get server maintinance so i dont think it is true them going bankrupt. However, the EM DB5 might return via the new Agora Models 007 collection. I cant thank you enough for the information your providing. At this point they dont even have and idea whats out there .Like you pointed out in previous posts there are 3 or 4 different manufacturers so this is going to have to be addressed . Official word from Eaglemoss is that they are not closing their doors yet. Im at Issue 6 no way can I afford to purchase 124-125 issues all at once. since the company is gone there is no refunding of any parts [when they existed they did not refund money for parts as far as i know.]. if not then you did not pay them yet. I am awaiting further information from PCT/IXO. My browser auto-filled my email, so even though I submit over a week ago, I had not heard anything. Thank you so much for your updates! The final . DOCTOR WHO FIGURINE COLLECTION ISSUE 210 DREAM LORD (#394447474660) i***r . Estoi en el o ajete 10. PCT/IXO is the company responsible for the manufacture of most of the Eaglemoss partworks, including the Back to the Future DeLorean, Ghostbusters Ecto-1, and U.S.S. Picture 1 of 13. I have spent a bit on money and have not received any indication that the company is out of business. I got them from EM before they folded. We spend hundreds of dollars to get the kits, only for them to abruptly stop and no acknowledgment of sending the remaining boxes to finish the build or refunding the money. please go to https://mypartworks.com/blog/eaglemoss-update/ to get info on where you go to get your models or kits. Free delivery for many products! Unfortunately, we cant offer one-off purchases for a selected issue number, although we hope to offer this option in the future. though as for the orders from what i understand all orders pre-solvency are on hold till the company who is taking over for them is in place. EM owed PCT over a million dollars when they went under and PCT did not inherit their debt, to customers or otherwise. many of us have models and stuff on hold over this. Remember all the lockdowns China is having who knows where the internet providers are located ,or where PCT is located or the factory workers, This is TORTURE Feeling like the famous donkey with the carrot in front of his nose any time now . i haven't seen any info on them since the 9th where i was told the end of this month is when the shipments resume. Eaglemoss has a consumer rating of 1.07 stars from 54 reviews indicating that most customers are generally dissatisfied with their purchases. The sites should go live today or tomorrow, no password needed. Thank you so much for everything you have done to keep up. Can I buy all the issues I need in one go? Hey! I have also seen that Ian Campbell at Partwork Upgrades has set up a new Partwork Distribution website to cater to us builders and forward issues out as a service. Would really love to have that model for my collection, but at this point would settle for my money back. I am on issue 82 of the Enterprise and had only built through 60 because I was so sad over the Eaglemoss news. Ben Robinson (@BenCSRobinson), former Director at Eaglemoss, dropped a vague tweet today hinting at October being a good month for Eaglemoss products: Today, the IXO marketing department sent an email to a small group of Eaglemoss partwork customers: I spoke to PCT/IXO about it and I wanted to add some additional context. Time lapse of building the BTTF DeLorean by Eaglemoss Collections. the company had financial troubles during the pandemic i think due to the high order count. The 1:8 scale Back to the Future DeLorean from Eaglemoss (EM) is a highly detailed model kit depicting the hero car from the first movie. If youve paid for any undelivered issues/stages, please contact your payment provider for further advice. Horrible customer service. It must be one very sophisticated web site to take this long. Right now they are on magazine 18, parts 67 to 70. Desired outcome: It may take until early next year, but be patient and be hopeful. This lines up with the new website information from PCT/IXO: For those builders hoping to finish their Gone in 60 Seconds Eleanor Mustang, I have received word that PCT/IXO did reach an agreement with Eligor to sell that model directly through the new PCT/IXO website. Desired outcome: You are quite welcome! Notes - Delivery *Estimated delivery dates include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. By the way, if you ran out of room on the form for all of your partwork builds, they recommend using another Google account to complete a second form with the same contact information. I am not IXO, just another customer like yourself. Therefore, not every customer received it. Type: Magazine . not even customer service 6 days before they filed even knew about it. This has me super excited again and I just finished my unbuild issues. this was all over due to the pandemic and the bottle neck into the USA. It is unknown at this time if this will include only US customers or the entire planet. Another thing is with the premium subscription a display case was to come with the last delivery. I really hope we get to finish these, im working on the ecto-1. Hello, I'm still waiting for resume of mine its been almost a year [end of this month will be 1 year since my shipments froze.]. Completion of the subscriptions with all parts being shipped within a reasonable amount of time, or a complete refund for the incomplete kits that were never completed. But I am prepared to cut my losses and move on. Eventually I requested a refund & was told to return my printer so that it could be checked at the factory who would repair & test and return it to me once any issues that I had resolved or a replacement sent out to me. 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