(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of this Ticket Exchange Policy and/or any other applicable terms and conditions and/or any applicable laws or regulations. The format usually includes a combination of numbers and letters. Yes, and it takes just a few seconds to create one. Desired outcome: Two tickets in my mailbox that I've paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. You can consult all applicable terms and conditions here. In particular, you must not dispatch tickets using a non-trackable service and/or hand-deliver tickets to the buyer under any circumstances whatsoever. 3. A legally binding contract between you and the seller is formed upon the issuing of the order confirmation. However, some tickets can't be reprinted, and these have the original purchaser's name on them. Set the price. 10.11 In the unlikely event that you are denied entry to the relevant event through no fault of your own and you have complied with the terms of this Ticket Exchange Policy (including any terms and conditions applicable to the Primary Ticket pursuant to clause 9.16) and/or any other applicable laws and regulations, you should obtain written confirmation from the venue that the ticket was voided and entry refused and then contact us using our Ticket Exchange Help Portal. (d) You must provide us with the tracking number of the consignment (if applicable), within 24 hours of dispatch or such other timeframe as we direct. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk and/or spam folders. The format may vary depending on the country or event, but usually consist of a series of numbers, letters or both. There are some cases that an airline might deem eligible for free change or cancellation even on non-refundable tickets. Remember, the receiver's email address must be different to the sender's email address. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). 1 [deleted] 3 yr. ago Tickets Can I exchange my tickets to a different day? How can we change the date for a different time. 5.8 If for any reason you are unable to fulfil any orders for Resale Tickets in accordance with our instructions, you must contact us immediately via our, (a) you must follow all our instructions in relation to the same and provide all information and documentation required by us for such fulfilment; and. You'll get your money back and another fan gets to go to the show. 13.2 You represent and warrant that in using our website and the Ticket Exchange, you shall comply with all applicable laws and regulations, along with the terms of this Ticket Exchange Policy and any other applicable terms and conditions. (j) You will require an Adyen MarketPay account in order to receive payment for any Resale Tickets you sell and therefore agree to be bound by. Step 2 Select YES when asked if you want to reclaim your ticket (s). Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. All Rights Reserved. Transfer your tickets with Ticket Transfer. 5.7 You are responsible for ensuring the safe, secure and timely delivery of Resale Tickets to buyers. No, you can transfer all or some of your tickets. If an error results in an incorrectly confirmed order, we will inform you as soon as possible and give you the option of confirming your order with the correct detail or cancelling your order (in which case you will receive a full refund). Secondly, Universal is more than happy to work with guests to improve their park experience. I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). 15.3 Your query or complaint shall be acknowledged by us as soon as possible and in any event, within five business days of receipt. As a resale marketplace, Vivid Seats lists tickets that come from a vast network of sellers, all of whom own or manage their own ticket inventory. Log into your account and select from the list of 'Upcoming Events'. If you wish to upgrade a ticket, this can be done subject to availability. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message . How to Fix Facebook Marketplace Newly Listed Not Showing, How to Delete Zelle recipient in Chase Bank App, How to Fix Ticketmaster Pardon the Interruption Error, How to Transfer Tickets on Ticketmaster, Step by Step Process. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). 4.3 All listings of Resale Tickets are subject to the following conditions and restrictions: (a) You permit us, and/or a third party contractor engaged by us to carry out identification or financial checks for the purposes of verifying your financial status and undertaking fraud checks (and you agree that we may provide your account and payment card details to such third party contractors to carry out such checks). 15.1 If we need to contact you, we will use your Ticketmaster account contact details. Changing your theme park reservation dates is a fairly simple process. 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. You can check the status of your order anytime by visiting your My Ticketmaster account. 2 nr. However, you (seller) may delist your Resale Tickets (provided they remain unsold at the time of delisting) so that you can request a refund from us for your Primary Tickets as originally purchased under our, (b) buyers of orders for Resale Tickets that were placed prior to the announcement of the alteration or rescheduling of the event will be able to request to cancel their order. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. 15.6 We are a member of the Society of Ticket Agents and Retailers (, 15.7 Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation with you within 28 days, you and we may attempt to settle it by mediation via a referral to STAR. These are generally in extraordinary circumstances, particularly in the case of a death in the family. Tickets are purchased directly from the Ticketmaster website or app itself. . 14.8 We cannot control the acts or omissions of third parties using the Ticket Exchange. They would be able to help you out in changing the seats with available options. 9.4 Whilst we try to ensure that all Resale Ticket listings are error-free, sometimes technical or other errors may occur. Accepting Your Tickets Step 1 How do I access and manage my game tickets for 2021 season? 7.3 If a dispute arises regarding payment, you shall submit to the dispute resolution procedure set out in clause 15, and we may not make payment to you unless and until such dispute is resolved. I never shy away from trying new things and enjoy making new memories wherever I go. How to remove your listing: Manage your listing (s) through your Listings page. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. 4. If you are not contactable within our required timeframes, this may lead to order cancellation and/or the terms of clause 8 will apply. 9.18 You understand that for the purposes of fulfilling your order, your contact details will be disclosed by us to the seller. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. It knew that you had closed your account and should have contacted you to make alternate arrangements. Discounted passes are usually regular, dated tickets (offered at a lower rate) and are subject to the standard change rules. It will also be your responsibility to calculate and account to the relevant tax authorities for all applicable taxes in relation to the sale price of Resale Tickets. Yes We'll automatically reissue most tickets to the buyer. Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. The availability of tickets and the event organizers approval are the two main factors that determine whether or not tickets can be exchanged for a different date. 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. If you have booked the incorrect time, date, venue, seating or event in error, please be advised that refunds and exchanges are generally only available where an event has been cancelled or rescheduled or where Australian Consumer Law applies. Home Help Center. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. 6. (e) You must not include any documentation or other materials in the envelope containing the tickets (i.e. By continuing past this page, you agree to our. We'll let you know if you qualify when you submit your request. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. Single (non-subscription) tickets for Broadway shows cannot be exchanged. If you cant use your unnamed/undated tickets, youre better off keeping them or gifting them to someone else. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. Please see our Fan Guarantee for exceptions. Select the tickets you want to change and touch "Continue." 24 hour right of return from time of purchase. Ticketmaster exchange tickets option helps its users to exchange the ticket for a different date than purchased ones if due to any reason user isnt able to attend the event. Return to top Commissions Commissions are not recalled on exchanges of unused, non-refundable, reusable tickets, as no refund is being made to the customer. We are changing the way you register and sign-in to the StubHub Community. In accordance with Danish legislation Lov om visse forbrugeraftaler 17 stk. Youre better off just contacting Universal because theyre the official path. Please note, some complaints can take as much as 28 days to resolve. Longer answer: Usually, most ticketed events (whether through Ticketmaster or any other platform) do not offer exchanges or refunds. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. 5G Deployment Options: Know All in Details, 5G to 4G Interworking: Handover Call Flow, Is Cox Down Right Now or Outage: How to Fix Guide, T-Mobile SIM Card Replacement: What to Do When SIM Card is Lost or Damaged, What is 6G, 6G Vision: Full Detailed Analysis, T-Mobiles Poor Signals Indoor: Improve and Boost Signals Guide. 2.2 You are solely responsible for maintaining the security of your user name and password and for all activity that occurs on your account. (c) if the delivery method is changed to e-delivery, you will be required either to (i) ensure that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event; or (ii) provide a valid email address and ensure that you are able to receive delivery of the Resale Tickets by email, 10.9 It is your responsibility to check your Resale Tickets immediately once they have been delivered as mistakes cannot always be rectified. A: Ticketmaster should have refunded your tickets swiftly. Also Ticketmasters fan-to-fan exchange program allows ticket holders to sell or exchange their tickets with other fans, it is not designed for exchanging tickets for a different event. If a buyer does not opt to cancel their order, then the transaction will proceed as normal (and you (seller) will not be able to cancel your original Primary Tickets order in such circumstances). Extraordinary circumstances. 3.2 By listing, selling or purchasing a Resale Ticket using the Ticket Exchange, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of this Ticket Exchange Policy, which form a legally binding contract between you and us in relation to your use of the Ticket Exchange. 16.8 This Ticket Exchange Policy shall be governed by and construed in all respects in accordance with English law and both you and we agree to submit to the non-exclusive jurisdiction of the English courts in relation to any dispute arising out of or in connection with this Ticket Exchange Policy. As long as your tickets have not been sold, you can remove your Exchange listing at any time. Ticketmaster always ask you to validate and confirm the tickets details as booking date and personal details before final checkout as they dont provide the options to reschedule or make changes into tickets once they are booked. How Can I Get Cheap Universal Express Passes? Ticketmaster only allow to change the tickets 24 hours before the scheduled event or in some cases 48-72 hours prior to event. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. Tickets are purchased directly from the Ticketmaster website or app itself than happy to work with guests improve. Few seconds to create one we will use your Ticketmaster account contact details be! Required timeframes, this may lead to order cancellation and/or the terms of 8. Buyer under any circumstances whatsoever a death in the envelope containing the tickets ( VIP! Reissue most tickets to the seller is formed upon the issuing of order! Alternate arrangements gets to go to the buyer can you exchange ticketmaster tickets for another date any circumstances whatsoever standard rules! 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