When we checked out, the lady who was rude to us before was acting overly nice. Tripadvisor performs checks on reviews. Very quiet Staff was very helpful. 2.5 star property. Our first night was fine without any complications. Non smoking, which we were happy about. Bed Bugs. Cribs and extra beds aren't available at this property. (20 minutes). We stayed for 6 nights in August 2008. The room was clean and the hotel was great. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. All Covid-19 guidelines and safety protocols are in place. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Liked the spacious mini fridge and micro. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We offer several different room types and are certain that we can find a room type to fit your family budget! We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The Carousel Hotel did refund our money thankfully. There are so many great places to eat within walking distance. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. I told her it was 1:30am in the morning that I had drove 9 hours to get there, I had unpacked all of our stuff and I was not moving. We have Barracuda poolside bar & grill located in our Baltimore Building with great food and drink specials. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Cocktail hour, Guests are required to show a photo ID and credit card at check-in. Feeling like enjoying a drink while relaxing poolside? See more questions & answers about this hotel from the Tripadvisor community. Extras include a desk. I would highly recommend to anyone going to the beach. We brought it up to the front desk and asked for a new room. Thanks again, we hope to see you soon! It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. It had 2 queen beds. We checked all of our belongings and moved everything into our new room. I take great pride in hearing how wonderful your stay was! Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. The room was an ocean view on the top floor. This service may contain translations powered by Google. My two grandchildren and myself stayed at this hotel on Friday, April 8th through 10th, 2016. And he also there was no hurricane but just light winds and rain. We left to return later while she was leaving and another lady started her shift. A/C could be upgraded, freezes one side of room, other side where the table and chairs are, is quite warmweird. She insisted she had no such papers and that we needed to move room immediately. Please see our partners for more details. I hope no one ever has to experience what we went thru. A cancellation number must also be obtained in order to receive a refund. Location, close to many attractions and restaurants. Breakfast, It had 2 queen beds. By the time they would check you in, the line had grown to fill the lobby and it was a slow process. At this time I signed 2 forms, one for the room, one for the no smoking policy and paid by credit card. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. Update to 8/24/20 report of bedbugs at the Crystal Beach hotel. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I was pleasantly surprised at how friendly and nice the front desk personnel were. First impression was not well maintained, but I'm glad we chose this place. more. And we actually thought about staying a couple extra daysNOT! Our first night was fine without any complications. We left to return later while she was leaving and another lady started her shift. We could see ocean and the bay, sunset took my breathe away. The hotel staff is very friendly and accomodating. It was exactly what I had expected after reading everyone's reviews. Contributions should be travel related. This is the version of our website addressed to speakers of English in the United States. Rooms are bigger then most around. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business Be near the most popular area in the most affordable of Ocean Citys Boardwalk hotels! By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. We checked all of our belongings and moved everything into our new room. The view was beautiful. The most helpful contributions are detailed and help others make better decisions. Stevie and Nicki did everything they could to make sure we were comfortable and enjoyed our stay. carouselresort, Manager at Crystal Beach Oceanfront Hotel, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Lock in the lowest price from these sites. What an awful way to start a weekend away. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Crystal Beach Hotel: Pleasant Stay We have stayed at Crystal Beach Hotel in the past and it has always been a pleasant stay. I didn't even want to give 1 star. Review tags are currently only available for English language reviews. We brought it up to the front desk and asked for a new room. Check your booking confirmation email to find your booking number and PIN. This time was just as nice as before. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Thank you for taking the time to review the Crystal Beach hotel, I am pleased to hear that you enjoyed your stay with us. We were content with the new room up until about midnight. We are so disappointed in this place even though we really liked our location and our room. That turned out to be a lie because shortly after we checked in the people in the room directly next to us checked in. But overall we enjoyed ourselfs and will probably return in the future. Bathtub. It seemed that she was only trying to overcompensate for what had happened. Only minutes from both the Jolly Rogers Amusement Park and the popular Boardwalk attractions near the Hugh T. Cropper Inlet, the Crystal Beach is a prime family-friendly hotel. . Just an all around wonderful experience. Summer Beach Condominium #3 35TH St Ocean City MD 21842. . We were near the elevator but never noticed noise.The pool is small but the kids enjoyed it. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. We've sent you an email so you can confirm your subscription. We took a four-day weekend here in June 2022 for the Father's Day holiday. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. Great location - show map. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! Crystal Beach Hotel Address: 2500 Baltimore Avenue Accommodates: 6 Parking Restaurant Bar 24-hour front desk Fitness centre Golf course (within 3 km) Non-smoking rooms Fishing from USD 89 View Deal from USD 89 View Deal Lowest price guaranteed View Deal 4. The first time our dog barked because of alerting us that something wasn't right.she's very protective! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Kudos to room service. I had to go to the front office and get towels they did not give any wash cloths at that time. This time was just as nice as before. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. We left to return later while she was leaving and another lady started her shift. if the writer is claiming to be someone else). Barracuda restaurant had great food. Oceanfront Oceanfront Two Queen Beds More Info Book Now Children 18 and above are considered adults at this property. Couples in particular like the location they rated it 8.6 for a two-person trip. If you stayed at this property through Booking.com, you can write a review. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The carpets are dirty and need a good cleaning. <[emailprotected]edbugregistry.com>. The room and everything in it seemed fine, clean, spacious when we got in. That was really unnecessary. I would definitely consider staying again. The lady at the front desk was very standoffish and rude. As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. I would highly recommend to anyone going to the beach. 11 am - CLOSE. Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker I don't think we'll ever be returning, though.More. Brunch, As you mentioned, we do have a great location and it is nice to be within walking distance to many great restaurants as well as a short tram ride to the enjoyable boardwalk attractions. Top room amenities include a kitchenette, air conditioning, and a flat screen TV. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. <[emailprotected]edbugregistry.com>. When we saw how things were progressing, we called Saturday before our arrival. I put it in toilet paper and checked it. 2500 Baltimore Avenue, Ocean City, MD 21842, United States of America, Queen Room with Two Queen Beds - Ocean Front, Queen Room with Two Queen Beds and Sofa - Partial Ocean View, Standard Partial Ocean view 2 queens and sofa bed. Free WiFi access is available. Your contribution should be yours. 8.6. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience.More. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. 2500 N Baltimore Ave, Ocean City, MD 21842-3430, Lock in the lowest price from these sites, Less than forgiving cancellation experience. Thank you so much for the excellent review! We hope you will give us the opportunity to serve you again. We have been here 3 years in a row. This lets us know our reviews come from real guests like you. The police were called and they informed us that the hotel could require us to move. Additional sorting options might be available (by type of traveler, by score, etc). The lady at the front desk was very standoffish and rude. We come to Ocean City every other year an stay here. The room was carpeted and tiled in kitchen and bathroom. Would def recommend. Crystal Beach Hotel. We stayed here solely out of the proximity to Buxy's, which was our destination for the night. She followed him back to our room and told me the same thing. Conveniently located restaurants include Sahara Cafe, Fractured Prune, and Blu Crabhouse & Raw Bar. First impression was not well maintained, but I'm glad we chose this place. Thank you so much for taking the time to review your stay at Crystal Beach, I am very happy to hear it was enjoyable and that you will be bring the family next time! The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. Tripadvisor performs checks on reviews. Crystal Beach Hotel takes special requests add in the next step! Again we refused to pack up and told her to call the police if she needed to. Is parking available at Crystal Beach Oceanfront Hotel? Barracuda's Bar & Grill : Closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, Bar is closed from Sat, Oct 01, 2022 until Mon, May 29, 2023, 2nd Floor Pool & Bar: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023, Boardwalk Pool: Closed from Mon, Oct 03, 2022 until Mon, May 01, 2023. Private bathroom. I am very happy to hear that you had such a great stay with us here at Crystal Beach. Trisha, thank you for leaving a review of your stay at the Crystal Beach Hotel. Report inappropriate content forsynthia NJ 5 posts 4. I went to the lobby Sunday morning and spoke to the property manager Vincent Federighi and explained what had happened. The view was beautiful. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. We were content with the new room up until about midnight. The same lady that we first encountered was there again and was still unpleasant and unapologetic. To edit a review youve already submitted, contact our Customer Service team. Eve gave me room keys for room 519. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). The room and everything in it seemed fine, clean, spacious when we got in. . Great view from our balcony. Guests submit their subscores and their overall scores independently theres no direct link between them. We ended up driving home at night because we couldn't experience another second in that dump. All in all this motel was a poor rating and will never stay there again. This one appeared to be either a 5th stage or adult bedbug. The amenities were fantastic! However, our policies regarding cancellations are clear and we adhere to these for all guests. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. Non smoking, which we were happy about. The room and everything in it seemed fine, clean, spacious when we got in. We had a certified service animal with us still in training. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. It does not change the fact that I will never return to this establishment, and I am hopeful that none of you relive our experience. We were near the elevator but never noticed noise. The property offers free parking. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. For specific inquiries, we recommend calling ahead to confirm. I was pleasantly surprised at how friendly and nice the front desk personnel were. It ruined what was supposed to be great stress free weekend. YUCK! The next morning while waking up, we found a stage 2 larva bedbug. Overall a nice stay I will however try a different hotel next time. Serving breakfast, lunch, dinner, and drinks a la carte, you . Prices are the average nightly price provided by our partners and may not include all taxes and fees. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Balcony . We shared the Barracuda Como great value for the money. Crystal Beach Hotel in Ocean City. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. more. The room was large, with microwave and refridge. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Booking.com does not accept responsibility or liability for any reviews or responses. The next morning while waking up, we found a stage 2 larva bedbug. I stayed here two years ago and was very pleased with the entire hotel. but location was the best thing ofall. Immediately someone called from the office saying they had a complaint of a dog barking. The lady at the front desk was very standoffish and rude. I tell you this to set the scene of two twenty-somethings just planning to have a place to lay our heads for the evening. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Harrison Hall Hotel (from USD 74) Show all photos Review tags are currently only available for English language reviews. Thanks again for being our guest! Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. Anonymous on 09/02/2020 Somehow she had that information even though she said I never checked in. Again, all of this exceeded what we had in mind and it was nice to sleep on comfortable beds in a clean and hospitable room. She then assigned us a new room. View . Room types may vary. We won't be back. . I would definitely stay here again. We changed our rooms twice in one day. Room could have been a little bit more updated with modern or newer spreads and flooring. Bed Bugs. The Crystal Beach Oceanfront Hotel is located at 25th Street and the Boardwalk. language, whether its just a rating or contains comments as well, etc.). Staff was pleasant. Lock in the lowest price from these sites. Booking not found double-check your booking number and PIN then try again. Videos; Rooms; Barracuda's Bar & Grill; Exclusive Offers; Golf; Location; OC Happenings; Experience OC; 800-641-0011. Crystal beach hotel refunded us the first night, but the second hotel, Carousel, did not give us a refund. Without any obligation to verify ) and not a publisher of these comments and responses is the of... Pride in hearing how wonderful your stay was on Booking.com relevant and family-friendly without. 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