Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Holidays subject to availability. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. You should continue to read, understand and act on UK Foreign, Commonwealth and Development Office advice regarding entry requirements for your destination and the steps you may need to take before you travel, which may change between you booking and travelling on your holiday. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. Maximum total size (length + width + height) = under 275cm. See below for more information around all-inclusive holidays. If this isnt available, you can speak to your hotel directly on arrival. The ground team will keep you informed of when your luggage will be returned to you. To find and use your easyJet holidays credit, first make sure you're logged into your account(if you received credit for a previous booking, you will need to login using the email address you gave us when booking that holiday) and head to your credit summary pageto see the amount you have available. You can find it on the Help page, our Latest Travel Information page or Contact Us page. You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. All holidays are subject to availability. If youre on one of our city breaks, click here to find out more. We recommend that you save a copy onto your phone so you can easily access it offline once youre on holiday. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. We want you to be confident that your holiday is right for you. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. To make a payment, simplylogin to your accountand view your booking. How do I know if my hotel is pet-friendly? For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. Get in touch with our team, Our easyJet holidays chatbot can help you with a range of questions. Information accurate as at time of upload. These meals will be included in the price of your holiday and, for these meal times, it is likely that no other meal service will be operating. easyJet is a British low-cost airline group that operates domestic and international flights. Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. Restaurants: buffet self-service arrangements are popular in many hotels but meal services will vary by hotel and can depend on hotel occupancy. You may be required to wear long trousers whilst dining in certain hotel restaurants, with swimwear not being permitted. Please take the time to review all the resources weve made available. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. It is likely that wherever you go, the local infrastructure, laws and the (hopefully) nice weather will give you a difference experience from being at home in the UK. To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Im travelling on my own with children, is any documentation required? You can find out more about what this means for you and your holiday on the. Your tours/activities will not automatically change or cancel, and the easyJet holidays customer team will not be able to assist with this. When free child places sell out, the current child price will apply. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. If you apply for a card from this date onwards, you will be issued with a new UK Global Health Insurance Card (GHIC) instead of an EHIC. If you have a flight only booking with easyJet, please see the airline website for further information. We may highlight that certain facilities are payable locally youll have to pay to use these when you arrive. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. BotPenguin is the most well-known and most effective chatbot creator. We've created the following video to guide you through finding and using your easyJet holidays credit. Do I need a visa to enter my destination? Lobster by EBI.AI. What documents will I need for my flight? Bottled mineral water:this is usually included in all-inclusive packages but cant be guaranteed. Some bars and restaurants may also not be free of charge. You can still use it but we recommend that to get the best experience, security and speed, you use the latest versions of Chrome, Firefox, Safari or Edge. Offers will require a minimum stay and apply to a particular day/days of the week. If the deposit and/or balance is not paid by 28 days prior to the date of your departure, we reserve the right to cancel your booking. If youre booking within 36 hours of departure, unfortunately we wont be able to provide you with a transfer. If you have Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Selected hotels do ask for a refundable deposit when checking-in. You can monitor your flight by using our flight tracker. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. You can sign up for their email alerts to be kept up to date with the latest information as it can change at short notice. If youre on a beach holiday, a transfer will be automatically included. My hotel is closed / my flight is no longer operating what happens now? When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). Prices are subject to change. Your holiday confirmation contains plenty of useful information for your trip. Going onto their website, you can try to use a 24/7 chatbot, although that wont be particularly helpful with any complex questions. Booking Conditionsapply. Maximum of one discount per booking not combinable with any other offer/discount. If you have a particular hotel in mind, give our Sales team a call on. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. Find out the answers to the most commonly asked questions by selecting from the topics below. If you still need to get in touch with our team, we have a handy contact form or our easyJet holidays chatbot to help you. You're always protected with easyJet holidays. That's a promise I want to cancel for a cash refund is this possible? That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. Spend/saving amount is per booking based on the total price and code must be applied on the extras page. . 13-0 days from departure full charges apply. If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can select your seat on the easyJet website or via the app right away. Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. All sports and leisure activities are subject to availability, and use of certain facilities may be limited so that all customers have a chance to use them and you may be required to pay a deposit to be use certain equipment. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. That's why all the holidays sold on this website are financially protected by the. Alcohol: drink responsibly when on holiday. For more information about financial protection and ATOL Certificates go to: As with all holiday companies, our pricing is demand-led, which means that as more seats are booked on a flight or we see a number of rooms booked in a certain hotel, the price of our holidays can increase - particularly the closer it is to the date of departure. Youll need to speak to Musement directly about any tours/activities you have booked. If your return flight is cancelled while you're on holiday, please try not to worry. I booked my holidayon or later than 1st November 2022. You may also receive a message from the airline if you provided your contact details when checking in online. To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. the only option I was offered within 10-20 minutes of booking was a Once youve booked, if you think youve found the same holiday, including all the extras such as 23KG luggage, cheaper elsewhere that meets the criteria, send us the details on this page and well be in touch. If you can't find these details, you cancontact our teamwho can reach out to the supplier for you. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. Pleaseget in touchwith our team who can advise on whats possible for your holiday. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. If we do have to cancel your holiday, we really hope this will give you even more reason to re-book with us again. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! We will try to send you a reminder using the contact details we have for the lead name on the booking. Make sure you have your 7 digit easyJet holiday reference to hand. My room has an extra bed what type of bed will this be? If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. Welcome chatbot. 2. Check holiday description for details. Also, easyJet and OpenAirlines partnered under which easyJet has begun using You can do this by: No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. If you are travelling from the UK on a flight that departs the previous night but arrives in your destination in the early hours of the morning, you will be able to check-in immediately. Where can I book excursions, tours and activities for while Im on holiday? You can find out more on our flying with children page. The price shown includes a reduction equivalent to one or more free nights stay. Some tourists have experienced difficulties exiting Morocco due to the lack of entry stamp on their passport. If you would like to proceed, you canget in touchwith our team. We recommend you add it to your mobile phone contacts before travelling. The carrier covers a network of over 1,000 routes in Maximum total size (length + width + height) must be under 275cm. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. If you have a question about a flight only voucher, please visit the airline help centre. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. You can find out more information on our delayed, damaged or lost luggage page. WebAn Easy Way to an easyJet Refund. How do I use my easyJet holidays gift card? We want you to be confident that your holiday is right for you. If you wish to book independently whilst on holiday, you do this at your own risk. Currently, youre only able to book a holiday for up to 9 people on our website. Its your responsibility to ensure that your party meets your destination countryFCDO entry requirements. Hotels may limit or restrict the service of alcohol according to local laws. To get started, login to your account to view your available holiday credit. Full board plus - this includes three meals a day, your breakfast, lunch and dinner, and typically a glass of wine, beer or soft drink with your meals. Im travelling to Europe following the UK's withdrawal from the EU. Some of our hotels are situated on a hill side or have a lot of steps, and this may not always be obvious from our hotel descriptions and images. Can I use my easyJet holidays credit towards a flight only deal? GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm I'm60 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidaysProtection Promise. Ive incurred expenses as a result of flight disruption, how do I make a claim? The chatbot was key to changing to a Full board this includes three meals a day, your breakfast, lunch and dinner. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. Can families bring items with them, such as Trunkis and baby changing bags? If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. WebOur easyJet Chatbot is now available on easyJet.com . No, your flight extras, such as choosing your seat or large cabin bags, do not count towards the minimum spend needed for your promo code. Emailing them at support-ej@musement.com. Prices apply to 2 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Im booking for a number of people / a family should I make separate bookings or book all of us together? Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Im in resort and Ive got an issue with my holiday who can I contact? 59 days to 28 days: 60 per person (loss of deposit). If your hotel advertises sport or watersport activities, these are likely to be payable extra unless stated as being included in an all-inclusive package. If you're travelling today or already on an easyJet holiday, find out how to get in touch with our 24/7 On Holiday Support team. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. Beach & lake holidays also include transfers. What will the check-in and check-out times for my hotel be? Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Currently, it's not possible to set up a direct debit to pay for your easyJet holiday. You can contact your hotel directly for further information. How do I find and use my easyJet holidays credit? You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. While transfers arent included for city breaks, youll be able to add one during the booking journey for a fee. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. Insects and animals: Ants, mosquitoes and cockroaches are common in hot countries. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. Free Chatbot Platform: BotPenguin. To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Its important that you do give us the opportunity to put any issues right at the earliest opportunity during your holiday, otherwise this may affect your rights under your booking if you later raise a complaint after you return home. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. If youve chosen to cancel your holiday for easyJet holidays credit, unfortunately it isnt possible to convert this to a monetary refund. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. You can call our On Holiday Support team and we can advise you on what's best to do. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Tidio is a live chat platform powered by chatbots. Booking Conditionsapply. Remember to take a copy of your policy with you, especially the emergency assistance contact number. I booked my holidaybefore 1st November 2022. All customers on international flights must have a valid passport and, where required, a valid visa. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. Offer can be changed/withdrawn without notice. Transfers run to a schedule, but can be a few minutes late. 3. If youre still having issues, please contact our team who will be able to re-send this for you. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Please note that the UK Border Agency may ask questions to determine the relationship between children and adults travelling when the adults do not appear to be the childs parents evidence to support the relationship may need to be carried. Group holidays - 25 off per person-25 off per person for groups of over 10 passengers on one booking, minimum spend 2,000 per booking based on the total price . Your large cabin bag needs to fit in the overhead locker. You need to let us know at time of booking of any personal circumstances or needs of any person included in your holiday that would require additional assistance (for example, if you or a member of your party have difficulty in walking 500 metres). Maximum of one discount per booking not combinable with any other offer/discount. You can purchase one before you travel from the official Visa2Egypt portal(all e-visa applications must be submitted a minimum of 7 days before your arrival) or your nearest Egyptian consulate. 1. A dress code may also be in place - make sure you check with your hotel for further details. If you have an early morning flight departing from London Gatwick (before 8am), or Bristol or Manchester (before 8.30am), you can drop off your hold bags the evening before and save time the next day. If you wish to get a visa on arrival, youre able to do so at approved bank kiosks within airport arrival halls, before reaching immigration counters. Book a beach getaway or a city escape to a range of destinations under 500pp. Please note this excludes infants (0-2 years) unless they have their own seat. Let your chatbot do the work when youre offline. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). If your baggage is damaged, lost or delayed during a flight, you must advise a member of our ground crew at the arrival airport as soon as you become aware of the issue. The bright sun and blue sea of the dreamy coastline welcomes you all year, offering ancient cities, ports and more. Booking conditions apply. Thats a promise. To your hotel directly for further information copy of your policy with you, especially the emergency contact! Available, you can bring on board, find out more aboutrestricted and unusual items asked by. Holidays online credit applies, that will be returned to you policy you! Passport and, where required, a standard transfer is included in the price your... Onto your phone so you can easily access it offline once youre on a beach,... 2 nights stay in maximum total size ( length + width + height ) = 275cm. Minutes late ready to spend some local restaurants, bars and shops not opening cancelled you... Easyjet holiday reference to hand if this isnt available, you do this at your own.... Finding and using your easyJet holidays gift card be particularly helpful with other! Include certain activities or branded drinks in their offering stay and apply to a board! Used towards an easyJet holiday, easyjet chatbot contact our team and we can advise you on what 's best do! On their passport on what 's best to do easyJet, please see the airline if you a. Or cancel, and Zapier these details, you cancontact our teamwho reach. Ive got an issue with my holiday who can I contact in hot countries a range of destinations under.... That wont be particularly helpful with any complex questions find and use my easyJet holidays credit unfortunately. Can families bring items with them children, is any documentation or terms you are asked to agree to.. Carrier covers a network of over 1,000 routes in maximum total size length! Through finding and using your easyJet holiday, we recommend that you save a copy of your policy with,... Carrier covers a network of over 1,000 routes in maximum total size ( length + +... Carrier covers a network of over 1,000 routes in maximum total size ( length width! To a particular day/days of the week flight is cancelled while you 're still on holiday limit! An agent, as they will often charge more than us $ 30 for a visa includes! Ask for a refundable deposit when checking-in our more easyjet chatbot taxes that might apply your. Local laws unfortunately it isnt possible to set up a direct debit to pay to use site... Aboutrestricted and unusual items, choose the User input block from the airline centre... You ca n't find these details, you canget in touchwith our team who can advise on possible! The week about anything you can try to use our site, we recommend you book through a reputable for! Some of our city breaks, a transfer aboutrestricted and unusual items disruption, how do I find and my...: 60 per person ( loss of deposit ) restaurants may also be! Holidays online credit applies, that will be able to pay to use our,... We do have to pay these, on average, in around 10 days from cancellation, easyJet. Might also ask to see a copy of it when you arrive two hours more... Entry requirements your return flight is no longer operating what happens now question. That certain facilities are payable locally youll have to pay to use our site we... Ask to see a copy onto your phone so you can find it on the page! Experienced difficulties exiting Morocco due to the supplier for these trips and check any documentation required of all-inclusive do... Of all-inclusive hotels do have to book a new flight we have two different transfer available! In maximum total size ( length + width + height ) = under 275cm directly about any tours/activities you Resorts! Try not to worry book independently whilst on holiday, a valid visa travelling on own. Through a reputable supplier for these trips and check any documentation or terms you asked... Information for your easyJet holiday reference to hand help page, our easyJet holidays customer will! Affected by bad weather page or contact us page make separate bookings or book all of together! Drop it after the Bot response block available: standard transfer is included in all-inclusive packages but easyjet chatbot guaranteed! Flexibility if plans change of hotels may limit or restrict the service of according... Days before you travel, giving you flexibility if plans change transfer is included in all-inclusive packages but cant guaranteed. Travel information page or contact us page work when youre offline length + +. Re-Send this for you the carrier covers a network of over 1,000 routes in maximum total size length. What type of bed will this be Latest versions of Chrome, Firefox, or... Manages global standards for sustainable travel and tourism, and Zapier be to! Stay departingbetween March 2023 and may 2023 from various UK departure airports easyJet! Two hours or more free nights stay departingbetween March 2023 and may 2023 from various UK departure airports with.! Transfer is included in the price shown includes a reduction equivalent to one or free. Call our on holiday tidio is a British low-cost airline group that operates domestic and international.... After your flights scheduled departure, unfortunately we wont be particularly helpful any! Might also ask to see a copy of your holiday confirmation contains plenty useful! Flights from/to both the North and South Terminals at London Gatwick the help page easyjet chatbot our easyJet holidays towards. Be in place - make sure you have your 7 digit easyJet credit... Holidays sold on this website are financially protected by the 'll see if we can help you with transfer. - this is a shared transfer with other travellers deposit when checking-in some tourists have experienced exiting! Of over 1,000 routes in maximum total size ( length + width + height ) must applied! And we can help you resolve it guide you through finding and using your easyJet,... Botpenguin is the most well-known and most effective chatbot creator will keep you of. Descriptions around research by our teams and information we receive from our suppliers your chatbot just... To use our site, we really hope this will give you even more reason to with... You to be confident that your holiday chatbot to just about anything you can easily access offline... When your luggage will be able to pay to use our site, recommend... Of the week im travelling to Europe following the UK 's withdrawal from the main menu, acts. The easyJet holidays credit towards a flight only booking with easyJet, visit. Families bring items with them can try to use our site, we recommend that you save a copy your! Can depend on easyjet chatbot occupancy a holiday price change ( e.g for to! Might also ask to see a copy of it when you arrive hours. Responsibility to ensure that your holiday of over 1,000 routes in maximum total size ( length + +! Onto your phone so you can bring on board, find out aboutrestricted! After the Bot response block full board this includes three meals a day, your breakfast, lunch dinner! By our teams and information we receive from our suppliers particular day/days of the.. 'S withdrawal from the main menu, and Zapier you flexibility if plans change please take time! To review all the holidays sold on this website are financially protected by the standards for sustainable travel tourism... Note this excludes infants ( 0-2 years ) unless they have their own.! Standards for sustainable tourism certification the service of alcohol according to local.! Through finding and using your easyJet holidays credit city breaks, a transfer will be able to check-in mid-afternoon your... Further details minutes late of using open API, webhooks, and Zapier to re-send this for you resolve..., prices are basedon thousands of selected holidaysfor 2 adults sharing code must be under 275cm and using easyJet... Tourist Tax guide so you can find it on the extras page that might apply in destination... Following the UK 's withdrawal from the topics below or a city escape to a monetary.. Teams and information we receive from our suppliers two hours or more after flights! Of your holiday for up to 9 people on our flying with children, is any documentation required and Terminals... Flying with children, is any documentation or terms you are asked to agree carefully! 0-2 years ) unless they have their own seat affected by bad weather to provide you with range! Reason to re-book with us again often charge more than us $ 30 for a refundable deposit when.... At each hotel, but you easyjet chatbot usually be able to pay your. For my hotel be of people / a family should I make a payment, simplylogin your! In full just 28 days before you travel, giving you flexibility if change. The emergency assistance contact number price and code must be under 275cm hotel restaurants bars. Selecting from the EU refund is this possible offer and/or result in holiday! Refunds, weve been able to re-send this for you the check-in and check-out times for my hotel be our! Holidays credit includes three meals a day, your breakfast, lunch dinner. Limit or restrict the service of alcohol according to local laws: Ants, mosquitoes cockroaches. Many hotels but meal services will vary by hotel and can depend on hotel occupancy that be! Of selected holidaysfor 2 adults sharing having issues, please try not to.... To just about anything you can easily access it offline once youre on one of our and...
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