Stay up-to-date on current news, promotions, and industry tips. Parker and Sons. Audrey, your safety and satisfaction is of the utmost importance. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Luckily, my next call was to Parker & Sons. We were told we could be put on stand by for the next day which was great. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Thank you! Never show up ..Saturday waited all day. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. He ignored me when I said we had another unit and just left, leaving me fuming. Outrageous. Random schedule changes which affect your life. The charge would be $3,819.00. Busy work environment, Unfortunately they Constantly change commission structure. Interactions with customer service as wells as the techs on site have always been easy and helpful. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. This concern has been brought up to ********** and we will work with them to figure out why this happened. They are not authored by Glassdoor. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. It was in the afternoon; the house is freezing cold and being heated with the oven. There is NO way the actual install times takes four times as long. Had been with the company for a bit by then, boss told me 'you can quit if you want' repeatedly until I gave up. I woke up with a rainstorm in my living room after a pipe burst upstairs. Calling Parker & Sons was the best move I ever made. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. They are curious and clean up when finished. I had a lower electric bill with my old a/c. It has been a year and my AC has not functioned correctly. The problem was known by Parker and Sons shortly after installation when the temps in Phoenix reached above 105 degrees. Mike Salerno, the plumber, is trustworthy and competent. Parker is your one stop shop for total home comfort..css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Parker & Sons looks forward to working with you again! No job is too big or too small, so contact the experts at Parker & Sons today. Our kitchen faucet broke, we went to Home Depot and bought a new one came home and called Parker&Sons. The department is basically understaffed. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. There are still labor laws to abide by! Thanks, judy. Need to schedule a repair? Schedule Service. (A plumber came in the day before and charged $950 for a day's work.) 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. Literally the only Pros are the MONEY. This was less than 3 months after repairs. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Total of $818 plus tax. Heating. Whether you need repairs, maintenance, installations, or honest estimates for your next big project, were here to help. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. They have replaced, ducts, thermostats and other parts to no resolution of the issue. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. Very serious quotas and strict sales goals with. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Offer is valid for existing location only. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I had to buy a new one! Beat local competitors. Must have the ability to self-start and take responsibility for work. Called Parker & Sons to get a simple kitchen faucet replaced. When Jacob P . Thanks for the great recommendation! I will not use them in the future if I need another new unit. Absolutely phenomenal. We'll guide you through the process. It cost $4000 for one guy to do a one day job. So far, so good. They did a good job. The most shocking part of this experience by far is PARKER and SONS Administration or management customer service in blatantly dismissive attitudes and zero in attempting to hold up their name as being reputable. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. Their work is thorough and professional! 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Well guide you through the process. I am going to dump this company's contract ASAP. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Installation required creating a plumbing loop since this house was not built with one. Avoid this company. Larger 3.5 ton unit was low on refrigerant and had a leak. Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Came as scheduled. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! The salesmen said we would need a 3.5 ton A/C. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. There are still labor laws to abide by! Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I asked the technician if I could use the coupon and was told to contact the main number. Why didn't the salesman offer a discount coupon if it was available? We agree with the customer, there was an oversight made by the Technician and the customer should be refunded. Our local technicians have been serving the residences and businesses in the Phoenix area for almost 50 years, and we will go above and beyond the expectations of your average Joe to make sure you are 100% satisfied. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. As a result, we have contacted the customer both via phone and email and are honoring their request in full. There is some good pay opportunity and good management. 05/01/22, I turned on A/C units and they were not cooling. Parker&Sons took care of us from the initial call to the actual job and we really appreciate the service. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. The manager said he would make it right. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. I woke up with a rainstorm in my living room after a pipe burst upstairs. 12/17/2022 system failed again, no heat in 30 degree temps overnight. Yes, Parker & Sons offers emergency services. They said they'd refund $1700, and then perhaps my review would become more positive. 21 complaints closed in the last 12 months. Over priced wanted to charge $1200 for replacement motor. He went above and beyond to help us! They were able to come out SAME DAY and get our AC back up and running. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. What a Melvin! International Association of Better Business Bureaus. At Parker and Sons, integrity and keeping promises are an integral part of our culture. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. They did some plumbing and electrical work. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. There is no cleaning staff. License: Not Required. I feel like a fool: sitting here for the second day, waiting for this company to deign to send someone to a call that had actually been scheduled in advance. Interactions with customer service as wells as the techs on site have always been easy and helpful. 6pm time frame. Customer service contacts and company information. My husband call him three times the other day .No return call. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. I took all the risk unknowingly. If these types of opportunities exist, we enthusiastically make our recommendations to the homeowner because we feel that our recommendations would benefit them in a significant manner. The cost would've been $700+. It helps us realize where we may fall short, although we have great intentions. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I say it because the mold did not return. I discourage anyone from using Parker and his greedy Sons. They are not authored by Glassdoor. My boss tried to do something about it but we still have to do it then I found a bug. She sent me her invoice. He also tried to sell me a $500 repair to replace the relay switch that costs $50. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. Feedback, high fives, not sure which water heater you should buy Whatever the reason, we always love to hear from our customers. They were able to come out SAME DAY and get our AC back up and running. Yelp confirmed a business or employee license. 12. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. Parker & Sons is amazing. They are more than willing to coordinate the maintenance visits for the same day and time so that the property manager only has to make one trip to meet them. They were efficient and timely manner. Everything was repaired and I am thrilled that I called the right company. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. He sent his supervisor out to measure the house and said it was the right size. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. The new system was scheduled and installed within 24 hours !!! We used Parker several times and were happy. Called for service at 6:01 am, no tech on duty. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Parker and Sons consumer reviews, complaints, customer service. The original invoice was modified by making changes, i.e. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. I have had at least 12 visits from the service members and warrantee personnel from Parker and Sons. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. I'll be sure to pass along your kind words of praise. Finally they sent the supervisor and he went up in the attic and find a hold in the air duct and said that is why the air conditioner was running all the time. They should be ashamed of themselves!!! 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Is this even legal? Once they fix something its fixed right, dont have to call them back for the same thing again. I had a service appointment for today that had to be rescheduled for the end of Aprilthe guy that I talked to was so positive and had such a good outlook for your company.I rescheduled and said I hope the day gets betterhe responded "there are no bad days , just bad moments " how true is that. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Behavior contrary to these beliefs is not tolerated nor accepted. Luckily, my next call was to Parker & Sons. I called another well known company and was quoted hundreds less. electrician, air duct cleaning, ceiling fans. BBB is here to help. Then tried to put them on a monthly plan at over $20.00 per month. As a CCR you get a biweekly bonus (every check) which is your personal bonus which during busy season (summer months) be around $800-$1500! We're Not Your Average Joe! I warn you do not use them. You are in Phoenix. We repair and maintain existing electrical systems. Because his computer clearly had a pre-programmed line item for the repair that he couldn't change. We have to clean ourselves in the office. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! Why was replacing the coil not recommended? This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Very pleasant. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. File a Complaint. Accursio was wonderful. Called me before coming, let me know when they were here and when they were leaving. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. Ive been using them for almost 9 years now and they are very trustworthy. Theyre always professional and friendly. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. They never call me back. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. They also worked in several households & everyone said the lads are made for the job, Horrors. . Management is good and cares about employees. Be warned. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. During the week we also done get assigned breaks. Buyer beware - their rookies may cost you real money! ), but that in itself is absurd. Luckily, my next call was to Parker & Sons. From the hourly and the bonus structure. Yelp users havent asked any questions yet about. Andrew did a great job replacing light fixtures in 2 bathrooms. I also figured while they were here I would have them perform a routine AC inspection. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Repair, maintenance, and installation in Phoenix. Everything went smoothly, and they started on time and kept their appointment schedule. Useful Reply Reporter447795 They show up on time and most importantly they know what they are doing. Be aware of this company and do your research before you signed anything. Having problems? they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. Easy, done. You are in Phoenix. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Add an outlet for a new TV and outlet in garage. As for the quote to fix; $3400 for a 25ft electrical run seems too high. They are professional and courteous. The have all my info for my address ***********************************************************************. Called Parker & Sons, I wish I could remember all of the names but everyone from the people on the phone to the guys that were out here were wonderful! They did a great job. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. We are very . Then when I did not respond to her wanting more money, she abruptly said: is there anything else I can do for you? We feel that they should at least put a 4 ton in with a higher seer energy efficiency unit. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. WE appreciate every review we receive, good or bad. Great pay. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. That he could n't change back for the business time they go back the... To choose another company that you can assume professionalism and trust based the contractual obligations agreed.... Turned on a/c units and they started on time and kept their appointment schedule customer, there was oversight! 05/01/22, i turned on a/c units and they were able to come out day. Leaving me fuming dump this company and do your research before you signed anything them. They did not return calls or emails since August 2022 and they started on time and most importantly know. 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