Are the pools heated since we have a one year old and dont want to end up in freezing pools. The over 2,000 rooms here are split between two sections, Nizuc and Sunrise, with each having their own decor, design, amenities, and appeal. Are there any shops on the property, my kids love to bring trinkets back.. Or anything close by? We like that the resort has opted for several smaller pools instead of one or two massive pools. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? The food at The Grand was a pleasant surprise. Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Located on Cancun's tranquil south shore, ten minutes from the airport, this luxury all-inclusive resort offers more than 1,000 accommodations offering double whirlpool tubs, 24-hour room service, top-shelf drinks, free WIFI, CHI-branded amenities, aromatherapy and pillow menus, and complimentary calls to Continental US, Canada, and landlines in Wondering if there is a kids club that is unparented where you can leave your kids for a while. Relaxation pool wasnt heated but quieter and warm enough on hot days. What to do???? There are a million pools and different entertainment options everywhere. This is the seafood fettuccine with black ink pasta. While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. No, we didnt have an upgrade. It spreads people around the property instead of having everyone congregate at the same area. Was the dress code of long pants for men enforced at dinner?lynn. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. All I could get were studios. Would definitely return to the Grand again in the future, but will never buy a membership. We used the $1500 credit for dolphin swim and it was amazing. No, the noise was not that noticeable. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. We ordered the big breakfast you see in the above photo on our first morning. So, I would contact The Grand to ask. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Guess the inspection wasnt done, yet. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. . Are tween kids safe to walk from the pool to the gaming area on their own? Would definitely return to the Grand again in the future, but will never buy a membership.Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. See photo above as evidence. While The Grand is an upscale luxury resort, it is very welcoming to families. We could eat this all day long. You can find prices through various booking sites. Thanks for the thoroughness of this. Theres no charge to leave your kids who are 4 and above at the kids club. This section is gated, so kids cannot enter or exit without being signed in or out. Helmets are also provided. Yum. We are going in January 2019, have been going since 2001. This is the Diamond Elite Pool. The pools are not very large at Sun but are right on the beach. Our Vow Renewal in Riviera Maya, Mexico. Youll have a great time! Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Connor is playing a game by running around matching colours. We didnt book ahead of time and we didnt have any problems getting in. Are there staff members to watch over the children? The one located in the main lobby building is called the Wired Teen Lounge. You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. This is one of many games that get kids moving. Language: English. Say "Hasta la vista" to all things ordinary at Moon Palace The Grand - Cancun. The pasta bar and tepanyaki bar are also made to order by a chef. From what we remember, we think the pools closed around 9-10pm. We appreciate your comments as it will help us to double efforts to provide better communication of our resort to our guests. Review tags are currently only available for English language reviews. Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. The desserts at the buffets are incredible. Tripadvisor performs checks on reviews. We started our meal with a lovely Mediterranean salad and artisan bread. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. They said its amazing and well worth it. and well make sure to visit you again soon. Cusco offers a variety of ceviche dishes. Wristbands also act as your room key! I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. Perfect location for a late lunch. We really loved the pools at the grand there are so many to chose and each had a different vibe. We really liked the one by Cuzco restaurant closer to the ocean. Some of the hotel rooms have a pool directly in front of the patio. Fortunately for us, our hotel room was located near this Peruvian restaurant. Do you have any info on how you get the diamond access? Hello, We have teenagers, so no adult-only pool time. There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. It will be easier to get in an out with a foldable stroller. If you want to play a round or two, you need to use your resort credits or charge to your room. From memory, I think we normally ate between 5pm and 7pm. Its a spacious room with two double beds and a huge jacuzzi. If you like long walks on the beach, this beach has you covered. You place the beef on the the hot plate and cook to your liking. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Antonio and Luis added a personal and unique touch that made your experience extraordinary. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. He made our vacation go from great to exceptional! We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Thank you again for your great review and tips. Just behind the kids water playground, underneath the giant water slides, is a bike riding course. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. We appreciated him so much that he would share that with us! LIVE THE ALL-INCLUSIVE BLISS OF MOON PALACE RESORTS Enter a Moon Palace resort and set foot into a world of all-inclusive luxury and excitement, that is second to nonefrom plush, spacious rooms to culinary masterpieces at every meal. To be honest, we didnt notice. Maybe presidential suites? If you stay at either Sunrise or Nizuc, you can visit all the restaurants in both buildings including the spa and restaurants by the Golf course. Aside from the beach did u have a good time at the resort? Thanks for taking the time to create it! That was another complaint on TripAdvisor by non Diamond Elites. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Its an all inclusive park with lots of water related activities, such as snorkel, zip-lines landing on the ocean, and the highest waterslide (98 ft.) in the Rivera Maya. For teens, theres also the wired lounge which is by the main lobby. Maybe 10 minutes at most. If you stay at the Grand, you have access to all 3 resorts. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. Enjoy exquisite luxury in Cancun! The other one is called the Playroom. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. We felt safe, pampered and entertained throughout our visit. And your boys are very cute! My boys are ages 8 and 11. deep tissue massage is not). Just wondering if the have floats for the lazy river and do you have to pay for them. We did visit the kids pool at sunrise and it was fun. I would maybe ask them ahead of time, or check at the front desk and ask. Layout: Resort consists of 3 hotels. We are headed there in November and your review has me ready to pack right now!! What would you recommend regarding a sitter for children these ages? Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. or fee for the food and drinks? 5 studios. What you need to know before you visit Xcaret in Mexico, https://www.youtube.com/watch?v=DmAzP9VAIVk, https://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/, The remarkable Borgund Stave Church in Norway, 15 Photos that will inspire you to travel to Belize, Is Savannah worth visiting? Are currently only available for English language reviews are there any shops on the property, my love! A one year old and dont want to play a round or two, you have access to 3... Say & quot ; Hasta la vista & quot ; Hasta la vista & quot ; all. Directly in front of the hotel rooms have a one year old and dont want to a... 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