Just like I'm not a fan of critics reviewing restaurants weeks after opening, I'm not a fan of people reviewing new airline products weeks after launching (in this case, days). My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). [tpg_rating tpg-rating-score="81" ground-experience="11" cabin-seat="27" amens-ife="12" food-bev="18" service="13" pros="Gorgeous cabin, friendly and attentive crew, great food." "..Westjet is 22 years old 22 years..what do you mean by "far too long"?..I knew someone would harp in with that silly cliche.. Air Canada is excellent. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. As an added bonus for those with dietary restrictions, WestJet offers a gluten-free portion of their menu as well. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. I love your reviews Lucky but c'mon, youre not being fair. At least they're no longer flying those abysmal 767s cast off by Qantas which were causing delays so long people were making money on the flights after EU compensation. Neither is this North American Airlines sleazy PR as suggested previously. Please advise. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. Aircraft seat manufacturer Recaro has announced an order for 4,700 economy and business class seats for WestJet. business class is a good Recently flew from YTO to LGW with westJet in the old style (but very good) Premium cradle seats. (Enrollment required for select benefits.). Get competitive quotes from Lindale courier delivery services in minutes and compare rates, reviews, and company info profiles. I had a three course dinner (which doesnt seem over the top at all), and it took 3hr50min for them to serve me that. Seat 4K. Rigatoni pomodoro with herb ricotta. 619 were here. I particularly liked the cute salt & pepper shaker, which looked like glaciers, and which the flight attendant encouraged me to keep. Thanks. Just a quick question about the crew complement - you said 'Yvonne' introduced herself and her eleven colleagues in the cabin. My appetizer was served 3hr after takeoff I remember one story of a JFK-DUB flight, blocked at just over 5 hours, where the dinner service was cleared and they IMMEDIATELY began the breakfast service. WestJet Baggage Excess Fees. If youre hot, remove a layer. After that, I asked about which lounge I'd be allowed to visit. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Of course the big area for improvement was with speed. Whee! You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J You're still right, one can fly Westjet and Skyteam, earn FB points, use them to fly Westjet J from Calgary to Gatwick. It's the same seat you saw in my American Airlines 787-9 business class review, so I'll do my best to spare you the surprised (and enthusiastic) expletives. See BBB rating, reviews, complaints, contact information, & more. I had a feeling I'd be too full for dessert, and I was right. Recently, looking for a way to get home from a trip to Europe, I decided that I'd try to get on board the WestJet 787, both to aid me in my quest to requalify for Delta Diamond Medallion status for next year and, more importantly, to give this new-to-business-class carrier a try and see if it could compete with the best names in the industry. Three hours and fifty minutes. Here is to civility. For one thing, I imagine there wasn't much space left in the aisles. Arrive: 10:50AM (+1 day) Please view our advertising policy page for more information. Whereas I hate, hate, hate that sort of interaction which I experience, for them, as subservient and demeaning. 10 minutes later warm towels were distributed. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Same country? This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. Especially an airline that previously didn't have business class. Unfortunately I only slept for a bit over two hours, as the cabin lights were turned on 1hr45min before landing for the breakfast service. The middle seats on this plane face toward each other, but if you're traveling alone and stuck in a middle seat, there's a privacy divider that can be raised so you're not staring awkwardly into another passenger's personal space. It was clear they were really proud to be working one of the first WestJet 787 flights to London, and they provided exceptionally personalized service. Non-alcoholic beverages include mineral water, juice, soft drinks, tea, and freshly brewed coffee. The one downside to the cabin being so intimate is that theres a single bathroom for the 16 business class passengers, which is also shared with the cockpit. So while I found the length of service to be excessive, I imagine this was because it was their first time working a flight like this. @The nice Paul - "Obviously you are paid to be there, and paid to be nice to me.". For an explanation of our Advertising Policy, visit. Dry air blowing on you just leads to dry eyes. The airline selected the seemingly ubiquitous Super Diamond reverse-herringbone seat for its all-new business-class product, but chose to heavily customize the product with its own design flair. It was 25 minutes before Sara got to my seat, and greeted me with the biggest smile. Outside of banner ads published through the Boarding Area network, this compensation does not impact how and where products appear on this site. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. On the descent both the cabin manager and flight attendant came by to each business class passenger to thank them for flying WestJet. Uber Cash and Uber VIP status is available to Basic Card Member only. Good review and a very important part about service times. I love anything with goat cheese, so I went for the avocado salad, and was so happy I did. It turns out that they were transitioning to being . Has nothing to do with the age of the aircraft. Hello from London! My hat is off to them! I boarded through door two, where I was greeted by two flight attendants and pointed left into business class. 3 Overweight and oversized baggage fees may still apply. The meals available are: Waiting at my seat upon boarding was WestJets excellent bedding, which included a plush pillow and a comfortable blanket. WestJet, your business class is so close to being one of the best transatlantic business class products out there. We'll run a soft credit check to find special offers, but it wont affect your credit score. (Transitioning from the B-747 to the A-330 was especially challenging for the cabin crews at my airline.). Or maybe there were some trainees onboard. At 10:20AM local time the first officer announced that wed start our descent in five minutes, and that wed be landing around 11:05AM. If youre hot, remove a layer. The two business class flight attendants came around and gave each passenger a briefing about the seat, welcomed them onboard, etc. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. Happy to read your insights and see your good phots - I have been waiting for your Westjet review for a while (as I am sort of from Calgary where Westjet is based); Thank you for the insights - HAPPY to see the Westjet attention to showcasing local Canadiana such as the Maple leaf livery and Canadian cuisine; did Westjet showcase Canadian wines? Terms apply to the offers listed on this page. Having two flight attendants to serve 16 passengers should be sufficient. ECONOMY CLASS 1-4+ HOURS On Westjet flights, you will receive complimentary water, soft drinks, coffee, tea and juice, plus a sweet or savoury snack. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Kudos to WestJet for mixing things up, and not serving nuts like every other airline seems to do. WestJets New 787 Business Class: Almost Amazing, But, my full review of WestJets 787-9 business class, WestJet Expands To Asia, With Calgary To Tokyo Route, WestJets Interesting New Calgary To Rome Flight, Please view our advertising policy page for additional details about our partners, My meal order was taken 40min after takeoff, I was served my first drink 1hr25min after takeoff, My appetizer was served 3hr after takeoff, My main was served 3hr20min after takeoff, My dessert was served 3hr40min after takeoff. It's way more expensive than WestJet's regular budget long haul product and more expensive than that offered by the major carriers!? Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. Memorizing the location of meal trays, drinks trays, clean tray liners, paper cocktail napkins, first-service table linens and second-service linens, racks of various size glasses, tin foil, sliced lemons & limes, corkscrews, hot gloves, styrofoam cups, tongs, ice buckets, dry-ice, milk & cream, tea pots and coffee pots, stir sticks, hot cocoa mix, etc., etc. So while it wasnt a problem any time I saw, in theory I could see that being quite limiting, especially prior to landing. Like, so slow that I wondered if the pace of service was the premise of WestJets latest April Fools video. Here are the best cards for making your trip more comfortable. I enjoy the service but also appreciate the down time before landing. For the first course, I could choose among a chicken terrine, which was lightly curried and served with caramelized-onion relish and asparagus; an avocado and goat cheese salad with a spicy chili-lime dressing and pea-shoot garnish; and a curry pumpkin soup and a mixed green salad with lemon-and-sour-cream dressing. 2) Are these flights bookable with Delta SkyMiles? Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a Like you, I don't think it was a lazy crew by any means, just not sure what exactly took so long since all they had to do was place the entree and pour a drink. @Janet - hurts the value please quantify that you come across as quite angry Aaaah lil Janet uses the choice to turn off a nozzle but Lucky cannot have the choice to turn them on because. no one wants them and she has spoken to everyone!!! Fortunately service picked up speed-wise at this point, and 20 minutes later I was served the main course. If you are flying for a business Westjet with your team or maybe on any big family vacation, if you are traveling in a Ticket of more than ten then you can book flights under . For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Airborne to clean up of linens after the service is 2.00 to 2.15 depending on the crew. I also had to wait another 1 hour because they forget to put my main in the oven. The only challenge is the pace of service, but I trust that over time that will work itself out. I pressed the call button, and within a few moments, the FA was at my seat and I was ordering the poutine along with a Diet Coke. See terms and conditions. Westjet Booking Reservations sales number 850 (828)8003. I suspect this is just a function of it being a completely new product for the crew, and with time things will get better. The finishes in the cabin were certainly a subtle nod to Canada, WestJet's home country, and almost reminded me of a high-end pickup truck -- the kind that's more at home at the Saks Fifth Avenue parking lot than the Home Depot. You have successfully joined our subscriber list. Cost includes $12.95 plus applicable local sales tax. If I ever need to fly to Canada from Europe, they will be on my radar. WestJets 787 business class has so much potential. Enjoy Westjet's Canadian-landscape-inspired menu in Business class, with a choice of salads, mains and desserts available at any time for your convenience. Like really, really, really slow. Inclusions. The dinner service started with truffle popcorn and drinks. I've seen WestJet aircraft sitting next to the Delta gates at LaGuardia Airport for three years now, ever since I moved to New York. Sometimes it's worth a large investment to reap the benefits of a great credit card. It is! WestJets 787 entertainment selection is excellent, with a huge variety of movies and TV shows. The personal television was in a fixed position on the back of the seat in front, and the tray table slides out from underneath the TV, and can be folded over in half. It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! But Ben, maybe you were starving and eager to eat & drink something. (A two-hour flight west, before flying east.). The crew was also very friendly. First, the carrier has gotten much closer with Delta, my carrier of choice, and thus has provided me with another option for collecting Medallion Qualification Miles and Medallion Qualification Dollars. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. In a 16 seat J Cabin, it would be tough to dedicate 3 FAs, WS will likely have to change the crew positions to designate one person as the C/S rep and the second as the G/W. Like I said, the two ladies working business class were so lovely that I cant possibly fault them for this, but I think that WestJet needs to temporarily increase staffing in business class until a groove is figured out, or something. @Bob"Canadians have had to put up with the garbage that Air Canada is for way too long! So I skipped that course, knowing that I'd probably have a snack from the "social area" in the galley before having the next meal. Overnight, you want the sleep time. One other thing I didnt like is that there werent individual air nozzles at seats. Most helpful comments ( as chosen by the OMAAT community ). Overnight, you want the sleep time. Another impressive feat: WestJet offered its business-class customers exclusively a dine-on-demand concept, meaning that you could pick anything you wanted to eat on the menu at any time. Next to that were the two enclosed compartments. In this post I wanted to share my initial thoughts on this 8hr15min overnight flight. The Wi-Fi was strong enough for me to get caught up on work, browse social media and answer emails and texts, so I was satisfied. That includes four rows of seats in a 1-2-1 configuration. Schedule is subject to change without notice. 1) On which routes will Westjet be flying this plane besides Calgary to London? WestJet offers a full dine on demand experience in business class, so you can have what you want when you want. Well, there was one huge problem with the flight. You didnt order the fish! By the time I finished my meal, the passengers in the 4th row just received their meals. "Tip of the hat" - as you say, to Virgin Atlantic who specifically lists "pace of service" in their Upper Class customer service card. 5 North Fourth St Lindale, GA 30147 (Map & Directions) Phone: (706) 291-0470. I have experienced better. Also a very different viewpoint in service speed in one direction vs other. Most helpful comments ( as chosen by the OMAAT community ). The comments on this page have not been provided, reviewed, approved or otherwise endorsed by any advertiser, and it is not an advertiser's responsibility to ensure posts and/or questions are answered. Having a full-time FA in the galley making drinks, plating food,.... Working on a just-introduced aircraft type on demand experience in business class think... I asked about which lounge I 'd be too full for dessert and! That offered by the OMAAT community ) through the Boarding area network this. Juice, soft drinks, plating food, etc and was so happy I did video... 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